Faleula Gaoteote
Sandy
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Home Loan Processor
Wells Fargo Home Mortgage
09.2014 - 10.2023
- Streamlined the home loan processing system by implementing efficient document management practices.
- Enhanced customer satisfaction by providing timely updates and clear communication throughout the loan process.
- Reduced processing time for loan applications with meticulous attention to detail and proactive problemsolving.
- Collaborated with underwriters, ensuring accurate submission of documentation for swift approval decisions.
- Maintained compliance with industry regulations and company policies through thorough review of all loan files.
- Identified potential issues within loan files early in the process, enabling quick resolution before delays could occur.
- Facilitated smooth closing processes by diligently preparing necessary paperwork and communicating expectations to involved parties clearly.
- Coordinated effectively with various departments to resolve any discrepancies or missing information within loan documents.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Branch Manager
CitiFinancial
08.2000 - 09.2010
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
Education
Bachelor of Arts - Finance
University of Northern Iowa
Cedar Falls, IA05.1998
Skills
- Information Verification
- Legal Compliance
- Customer Accounts Management
- Financial Document Review
- Processing Procedures
- Program Requirements
- Timely Processing
- Client Relationships
- Customer Transactions
- Application Preparation
- File Documentation
- Loan Processing Management
Languages
Samoan
Native or Bilingual
Timeline
Home Loan Processor
Wells Fargo Home Mortgage
09.2014 - 10.2023
Branch Manager
CitiFinancial
08.2000 - 09.2010
Bachelor of Arts - Finance
University of Northern Iowa
Similar Profiles
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Debbie FincherDebbie Fincher
Home Mortgage Consultant at Wells Fargo Home MortgageHome Mortgage Consultant at Wells Fargo Home Mortgage
Justin L. WoodyJustin L. Woody
Remote Call Center Agent at ERC/MCI-Wells Fargo Home MortgageRemote Call Center Agent at ERC/MCI-Wells Fargo Home Mortgage
Lauren BolandLauren Boland
Private Mortgage Banker at Wells Fargo Home MortgagePrivate Mortgage Banker at Wells Fargo Home Mortgage
Alex MaurerAlex Maurer
Cashier at Smiths Food And DrugCashier at Smiths Food And Drug