Summary
Overview
Work History
Education
Skills
Timeline
Generic
Falicia Scott

Falicia Scott

Woodlawn,TN

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Reliable customer service representative enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

11
11
years of professional experience

Work History

House Cleaner

05.2017 - Current
  • Thoroughly cleaned residential establishment, including rooms, lobbies, lounges, and restrooms to maintain an organized and welcoming environment
  • Dusted, swept, vacuumed, and mopped as well as cleaned, stocked, and supplied designated areas
  • Double-checked and changed linens in all of the houses, as well as washed and dried dishes
  • Organized my personal and professional calendars, including meeting and event reminders
  • Prioritized timeline-driven items to ensure that projects were completed on time and on budget
  • Ordered and stocked cleaning supplies based on the current workload and upcoming jobs
  • Toilets, sinks, showers, kitchen surfaces, and other high-traffic home fixtures were all sanitized
  • Washed the bedding and made the beds
  • Cleaned under furniture, washed baseboards, and inspected and maintained light fixtures
  • Looked after the pets of my clients, including feeding, walking, and grooming them
  • Incoming and outgoing correspondence, including mail, email, and faxes, were managed by me.

Housekeeping Cleaner

Church Hill Downs
05.2021 - 11.2021
  • Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals
  • Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency
  • Identified facility issues, such as repair needs and major maintenance issues, and reported them to management
  • Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Restocked room supplies such as facial tissues to add a personal touch with each job
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions
  • Arranged for extra room bedding, linens, towels, and furniture to be provided to accommodate guests with special needs
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Housekeeping Attendant

Riverview Inn
04.2019 - 07.2019
  • Was able to quickly resolve service-related issues
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms
  • Escorted guests to their assigned rooms, which included transporting luggage and following up on special requests for accommodations
  • Was able to provide services quickly and with a high level of accuracy
  • Disposed of trash and recyclables every day to avoid waste buildup
  • Kept the building's entryway glass clean and polished for a professional appearance
  • Restocked room supplies such as facial tissues to add a personal touch with each job
  • Greeted and welcomed all hotel guests with a smile
  • Picked up trash to keep the parking lot and garden areas free of debris
  • Was responsible for delivering messages, mail, and packages left for guests and hotel facilities on time
  • Arranged for extra room bedding, linens, towels, and furniture to be provided to accommodate guests with special needs
  • I'm in charge of keeping the hotel's public areas clean
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.

Keyholder/Associate

City Thrift
03.2017 - 03.2018
  • Reduced inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
  • Conducted research to find appropriate answers to customer questions
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
  • Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals
  • Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.

Roadside Assistance Agent

Agero Clarksville
10.2015 - 06.2016
  • Improved customer supported by establishing a collaborative service environment
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
  • Followed all customer call guidelines, such as service levels, handling time, and productivity
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
  • Customers were educated on billing, payment processing, and customer service policies and procedures
  • Followed through on all critical inter-departmental escalations to increase customer retention rates
  • Kept accurate and current customer account data with manual form processing and digital information updates
  • Kept up to date on product and service changes.

Book Binder, Jostens
02.2015 - 05.2015
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Checked bindery products for quality issues like imperfect bindings, loose pages, and uncut threads, and fixed any issues before delivering them to customers
  • Stitched and glued required areas, such as endpapers and bindings to secure final products
  • Kept track of pertinent job information in daily production logs and required forms, generated activity reports, and met with supervisors to discuss production and identify areas for improvement
  • Had an excellent attendance record and was always on time for work
  • Used appropriate tools, such as cutting machines and hand cutters, to trim book edges to achieve skilled finishes
  • Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications
  • Ensured high-quality and long-lasting work by inspecting final products for quality and durability.

Cashier

Books-A-Million
06.2014 - 02.2015
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Educated customers about BAM! card promotions to increase sales
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Looked over weekly sales circulars and kept track of price changes
  • Helped customers by answering their questions and completing their requests
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Efficiently and accurately processed a large number of transactions
  • Kept well-stocked cashier lanes and store shelves to promote strong sales
  • Greeted them and gave them product information as customers entered
  • Examined and resolved discrepancies between accounting data and cash drawer data
  • Provided attentive and skilled assistance to all customer needs
  • Aided loss prevention goals by taking proactive measures such as scanning shopping carts and keeping track of customer behavior
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport
  • Answered questions about store policies and concerns to support positive customer experiences
  • Earned customer loyalty by interacting with them in a friendly manner and remembering their orders
  • Sanitized the workspace and equipment
  • Used counterfeit pens to check bills and examined coins to spot and reject foreign currency.

Publix Super Market, Shoppes at Peachers Mill
09.2012 - 06.2014
  • Ensured a smooth checkout process by replenishing bag supplies and retrieving grocery baskets and carts on a regular basis
  • Used my product knowledge to assist customers in selecting the best products
  • Consistent attendance demonstrated a strong work ethic and commitment on my part
  • Kept the workspace clean and tidy by sweeping and mopping the floors with approved cleaners
  • Returned grocery carts to their proper locations after retrieving them from the parking lot
  • Helped with organization and cleaning to keep the store looking tidy
  • Maintained superior store cleanliness, organization, and sanitation by performing various light janitorial duties, such as sweeping and mopping
  • Completed customer service tasks such as returning unwanted merchandise and retrieving products that were specifically requested
  • Assisted customers in transferring purchases from carts to cars in order to maintain customer satisfaction
  • Bagged customer items in accordance with industry best practices
  • Greeted customers as they entered and exited the store in order to increase customer satisfaction
  • Did price checks on products that didn't have proper pricing signage to make sure the prices were correct
  • Cleaned up all spills on sidewalks and floors right away to protect customers and employees
  • Collaborated with cashiers to ensure that customers were satisfied
  • Spoke with cashiers and customers to learn about their bagging requirements
  • Washed windows, swept and mopped floors, cleaned bathrooms, and dusted displays as part of my general cleaning duties
  • Put the customer's purchases into bags, making the most of the available space while avoiding overcrowding.

Education

High School Diploma -

Northeast High School
3701 Trenton Road, Clarksville, TN 37040
05.2013

Skills

  • Clothes Laundering
  • Linen Care
  • Surface Sanitation
  • Money Transfer Systems
  • Microsoft Word
  • Managing Inventory Stock
  • Managing Customer Needs
  • Team Leadership
  • Customer Needs Assessments
  • Computer Literacy
  • Time Management
  • Sales Proficiency

Timeline

Housekeeping Cleaner

Church Hill Downs
05.2021 - 11.2021

Housekeeping Attendant

Riverview Inn
04.2019 - 07.2019

House Cleaner

05.2017 - Current

Keyholder/Associate

City Thrift
03.2017 - 03.2018

Roadside Assistance Agent

Agero Clarksville
10.2015 - 06.2016

Book Binder, Jostens
02.2015 - 05.2015

Cashier

Books-A-Million
06.2014 - 02.2015

Publix Super Market, Shoppes at Peachers Mill
09.2012 - 06.2014

High School Diploma -

Northeast High School

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Falicia Scott