Falin Williams

Logistics & Material Operations Integration
- Serve as primary operations integrator for MK1, coordinating data flows, material readiness tracking, and program status reporting across all functional groups within a structured multi-tier business operations framework spanning daily floor status
through SVP and CEO-level reviews
- Manage Operations Weekly Report for MK1 — distributing milestone ECD tracking files to all MK1 directors, coordinating inputs, consolidating entries, securing VP sign-off, and submitting finalized milestone data to Operations-level leadership on a weekly cadence.
- Coordinate MK1-specific inputs to the Operations-wide program tracking dashboard, including program status narratives, strategic initiative tracking, and escalation items — submitted on a weekly cadence to SVP-level leadership.
- Implemented CapEx management and risk tracking processes enabling early identification of material and resource gaps; developed data-driven operating strategies that improved workflow efficiency and provided real-time visibility into production bottlenecks across documentation, parts, and workforce dimensions
- Monitor and update MK1 program risk matrix for material and parts risks, coordinating mitigation inputs from Supply Chain, MRP, and Production Control functional leads and escalating critical items through monthly operations reviews.
Executive Reporting & Data Operations
- Compile weekly executive narrative for the SVP of Operations using AI-assisted summarization and data aggregation tooling, synthesizing inputs from daily tactical meetings, milestone trackers, and executive briefings into decision-quality summaries.
- Coordinate and facilitate daily Executive Report Out for VP MK1, ensuring accurate and timely status on program progress, parts risks, and upcoming milestones across
all functional areas.
- Maintain comprehensive MK1 build tracking and executive status reporting, delivering accurate, decision-enabling information to VP, SVP, and CEO-level leadership.
Cross-Functional Coordination
- Serve as primary cross-functional liaison between Lunar Operations and Engineering, Supply Chain, MRP, Manufacturing Engineering, Safety/Quality, and Configuration
Management — ensuring parts availability and material readiness align with program build priorities and schedule commitments.
- Represent Lunar Operations as primary voice in program-wide meetings including Decision Tickets, Test Readiness Reviews (TRRs), and Inspection/Test Readiness Reviews (ITRs) — ensuring material and operational impacts are captured and escalated.
- Defined project requirements and managed interdependencies across internal and external departments, ensuring material availability aligned with production and build priorities across all program milestones.
- Designated first point of escalation for MK1 operational issues prior to Director or VP-level involvement — independently triaging severity, coordinating mitigation options with functional leads, and routing issues with solutions already in hand to ensure leadership receives decisive, actionable intelligence rather than open-ended problems.

Inventory Control & Material Traceability
- Managed full-cycle inventory control and production scheduling for the MK1 lunar vehicle build, maintaining meticulous material traceability and audit-ready records.
- Executed 350+ work orders with complete lifecycle tracking, driving critical-path activities to closure and escalating blockers to protect schedule commitments.
- Recovered 1,200+ component shortages during supply chain disruptions through targeted multi-site and cross-departmental coordination, substantially reducing backlog and restoring material readiness.
- Established and managed a shortage prioritization framework ensuring mission- critical components were available on schedule despite sustained supply constraints.
Material Management & Receiving Operations
- Developed and maintained tracking systems providing leadership real-time visibility into material status, part availability, and production priorities.
- Created demand forecasting systems supporting strategic inventory planning and enabling proactive supply chain management ahead of build milestones.
- Coordinated material receiving, traceability reporting, and inventory reconciliation to support daily production and launch readiness operations.
- Collaborated with NASA officials on specialized testing operations, coordinating material scheduling, compliance documentation, and agency requirements.
- Prepared and delivered Daily Review briefings for senior management, translating production and material status into clear, actionable executive summaries.

- Managed supplier relationships and negotiated contracts for on-time delivery of materials and services, securing optimal pricing, payment terms, and schedules
- Processed purchase orders, change orders, and demand-driven procurement using MRP software; evaluated material requirements against scope of work to support production planning and resource allocation.
- Monitored vendor performance metrics to identify quality control and delivery risks early, coordinating corrective actions to protect supply continuity.
- Coordinated procurement activities across Sales, Engineering, Finance, and Logistics; conducted financial analysis and forecasting to support purchasing decisions and meet production demand.
- Ensured compliance with FAR, MMAS, SOX, and CAS requirements as well as ITAR and EAR regulations across all procurement activities.

- Directly managed, mentored, and evaluated a cross-functional team of 12, including 9 customer service representatives and 3 shipping coordinators, implementing structured development programs and performance improvement initiatives.
- Transformed service operations by developing and implementing comprehensive customer service policies and SOPs that drove global order fulfillment from 49.6% to 98.75%
across a client base spanning 56+ countries.

- Designed and maintained KPI reporting systems tracking customer satisfaction metrics, service performance trends, and fulfillment accuracy — providing leadership with
actionable data to drive continuous improvement.
- Served as escalation point for complex or high-priority client issues, resolving disputes and ensuring client retention through solution-focused communication.
- Developed customer-facing documentation and internal reference materials ensuring consistent application of service standards and regulatory compliance across all international markets.
- Facilitated cross-functional collaboration between sales, engineering, manufacturing,
and logistics to streamline service delivery, resolve root-cause issues, and identify process improvement opportunities.
- Orchestrated international shipping operations ensuring full compliance with varying customs regulations, documentation requirements, and delivery timeline commitments.

- Managed full procurement lifecycle over six years: MRP/SAP-driven purchasing, BOM development, vendor management, and inventory control for production and R&D.
- Utilized SAP/ERP/MRP systems to process purchase orders, manage material requirements, and maintain inventory accuracy across multiple product lines.
- Conducted material planning analysis prior to production scheduling to optimize resource allocation and minimize waste and excess.
- Monitored vendor performance metrics to enable early identification of quality and delivery risks, implementing corrective actions proactively.
- Maintained supplier relationships, negotiating pricing, delivery schedules, and payment terms to optimize cost and material availability
- Delivered weekly executive reports covering procurement KPIs, financial variance, and forward demand projections.
- Awarded "Difference Maker Award" for exceptional organizational contributions.

• Negotiated contracts to secure favorable terms for procurement processes.
• Analyzed market trends to identify potential cost-saving opportunities.