Falisha Gordon
Fulshear,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Remote Agent
MSR
Houston, TX
02.2025 - Current
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Provided customer service support to customers over the phone and by email.
Dietary Director
cambridge square assisted living
Rosenberg, TX
04.2023 - 07.2024
- Participated in professional development opportunities related to nutrition management best practices.
- Developed and implemented nutrition programs for residents according to their individual needs.
- Created reports detailing nutrition services activities, budget status, and other relevant information.
- Assisted in developing annual budgets for meal services department.
- Conducted regular staff meetings to review policies and procedures.
- Researched new menu items to incorporate into weekly meal plans while staying within budget constraints.
- Coordinated the ordering of food supplies from suppliers as needed.
Remote CSR
Omaha Steaks
06.2023 - 06.2024
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed strong customer relationships to encourage repeat business.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Strengthened customer retention by offering discount options.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Lead Cook
voyages at sugarland
Sugar Land, TX
04.2021 - 09.2023
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Completed workstation set up and break down, properly disposing of leftover food.
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Education
High School Diploma -
BF Terry High
Rosenberg05-1996
Skills
- Customer service
- Conflict resolution
- Time management
- Data entry
- Call center operations
- Customer relationship management
Timeline
Remote Agent
MSR
02.2025 - Current
Remote CSR
Omaha Steaks
06.2023 - 06.2024
Dietary Director
cambridge square assisted living
04.2023 - 07.2024
Lead Cook
voyages at sugarland
04.2021 - 09.2023
High School Diploma -
BF Terry High
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