Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FALISHA MITCHELL

Montgomery,IL

Summary

Agile leader with strong expertise in client and project management, focusing on consumer-centric strategies. Proven ability to transform customer feedback into actionable insights, enhancing customer loyalty and satisfaction. Skilled communicator across technology, executive, and business sectors, fostering robust relationships to drive brand loyalty and engagement. Experienced project management specialist adept at multitasking, prioritizing, and achieving project objectives efficiently.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Consumer Centric Leadership Analyst

UNITED HEALTHCARE
Lisle, IL
01.2022 - Current
  • Participated in continuous two-week intensive learning sessions followed by 90-day project assignment which included small groups focused on consumer-centric problem areas or topics.
  • Partnered with Sponsors/Stakeholders within UHC and Optum Organization.
  • Presented Team Overview, Scope, and team work process during the CCLE showcase to 134 employees including CCLE cohort, leaders, and stakeholders
  • Led scrum master duties including daily stand-ups for 3 workstreams, development of project progress, and communication across stakeholders and internal leaders
  • Accomplished additional training, development, and application of leadership skills including project management, and understanding of operational problems using defined processes, expertise, and judgment; implement strategies to improve operational performance.
  • Led, coached, mentored, and encouraged collaboration among team members; fostering an environment that promotes both personal and professional development.
  • Completed one on one Ezra coaching learning programs that incorporated setting goals to measure growth, unleash true individual potential, and improve business performance.

Clinical Administrative Coordinator (CSO)

OPTUM HEALTHCARE
Lisle, IL
01.2015 - 01.2022
  • Execute scheduling peer to peer appointments between medical directors and providers for outpatient infusions and/or injections with cancer medications or specialty drugs.
  • Facilitates and supports 10+ team members in peer-to-peer scheduling process.
  • Communicates with Providers and facilities regarding medical records and lab report using mail services, including Microsoft Excel.
  • Established effective rapport with nurse case managers and providers to guarantee excellent member service.
  • Made outbound calls to members, providers, and facilities; met daily assigned contact metrics.
  • Answered inbound calls for providers, members, and specific programs including sickle cell disease, spine and joint, kidney and transplant resource.
  • Performed efficiently in creating new patient cases and verifying insurance eligibility.

Orthodontic Assistant

CHT ORTHODONTICS
Hinsdale, IL
01.2013 - 01.2015
  • Assisted doctor in placement of braces as well as patient x-rays.
  • Effectively performed child and adult adjustments, including Invisalign.
  • Professionally performed registration functions to ensure excellent customer satisfaction, favorable clinical outcomes, and timely reimbursement for care.
  • Ordered appliances and oversaw timely delivery.
  • Became certified in Polishing and Sealants.

Orthodontic Assistant

GROVE DENTAL
Bolingbrook, IL
01.2012 - 01.2013
  • Assisted doctor in placement of braces as well as patient x-rays.
  • Effectively performed child and adult adjustments, including Invisalign.
  • Ordered appliances and oversaw timely delivery.
  • Made impressions and fabricated retainers (Hollywood style and permanent).

Patient Registrar, Nursing Resource

ADVENTIST HINSDALE HOSPITAL
Hinsdale, IL
01.2010 - 01.2011
  • Provided registration services for Inpatient, Outpatient, and Emergency Room patients.
  • Obtained and entered accurate data of required demographics, financial, and medical information.
  • Professionally performed other registration functions to ensure excellent customer satisfaction, favorable clinical outcomes, and timely reimbursement for care.
  • Assigned and facilitated all patient admissions and transfers in accordance with established clinical standards and guidelines.
  • Worked under strict time restraints to assure patient safety and satisfaction during high census.
  • Monitored patients that required one-on-one care due to medical and mental challenges.

Senior/Lead Orthodontic Assistant

PRESTIGE ORTHODONTICS
Naperville, Aurora, and Chicago, IL
01.2001 - 01.2010
  • Assisting doctor placement of braces as well as patient x-rays.
  • Effectively performed child and adult adjustments, including Invisalign.
  • Efficiently performed receptionist duties, including scheduling appointments, creating new patient files, verifying insurance eligibility and coverage, and ordering office supplies.

Education

Some coursework completed -

Joliet Junior College
Joliet, IL

High School Diploma -

Bolingbrook High School
Bolingbrook, IL

Skills

  • Client and project management
  • Stakeholder engagement
  • Agile methodologies
  • Effective communication
  • Process improvement
  • Presentation skills
  • Microsoft Excel
  • Analytical problem solving
  • Customer service
  • Team leadership
  • Data analysis
  • Conflict resolution
  • ADKAR and SCARF methodologies
  • Human-centered design
  • Mind mapping

Certification

  • Agile Coaching certificate
  • Certification in Polishing and Sealants
  • Certified Nursing Assistant

Timeline

Consumer Centric Leadership Analyst

UNITED HEALTHCARE
01.2022 - Current

Clinical Administrative Coordinator (CSO)

OPTUM HEALTHCARE
01.2015 - 01.2022

Orthodontic Assistant

CHT ORTHODONTICS
01.2013 - 01.2015

Orthodontic Assistant

GROVE DENTAL
01.2012 - 01.2013

Patient Registrar, Nursing Resource

ADVENTIST HINSDALE HOSPITAL
01.2010 - 01.2011

Senior/Lead Orthodontic Assistant

PRESTIGE ORTHODONTICS
01.2001 - 01.2010

Some coursework completed -

Joliet Junior College

High School Diploma -

Bolingbrook High School

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