Summary
Overview
Work History
Education
Skills
Timeline
Generic

Falisha Perry-Allen

Columbia,MO

Summary

Reliable Caregiver enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

17
17
years of professional experience

Work History

In Home Caregiver

Pure Integrity
02.2019 - 03.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Provided mobility assistance such as walking and regular exercising.
  • Bathing, dressing, grooming, toileting, transferring, and helping clients take prescribed medication.

Server, Service Professional

Red Lobster Restaurant
08.2008 - 02.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinate daily Front of the House and Back of the House restaurant operations.
  • Running through shift changes, handling money, and evening cash drops.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customers complaints. Address and correct customer complaints with staff members so the same mistake can be prevented.
  • Regularly review products quality.
  • Organize and supervise shifts.
  • Ensure compliance with sanitation safety regulations.
  • Manage restaurants good image and suggest ways to improve it.
  • Control operational cost and identify measures to cut waste
  • Train new and current employees on proper customer service practices.
  • Implement policies and protocols that will maintain future restaurants operations.

Housekeeper

Pure Integrity
02.2016 - 01.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated electronic backpack vacuums and floor sweepers.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Food and Beverage Server

Al's Rib Shack/ Kenny's
12.2006 - 08.2008
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Greeted guests warmly to foster welcoming environment.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Addressed and handled customer complaints in polite and professional manner.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

In Home Care Aid

West-Central Independent Living Solutions
06.2006 - 11.2007
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Provided direct personal care and administrative services to clients.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Documented vital statistics and coordinated with health care providers.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Constructed cognitively stimulating activities.

Server & Cook

Roadhouse Resort & Marina
01.2005 - 11.2006
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Plans, prepares, and cooks food items to ensure the highest quality service and experience for customers.
  • Help keep the kitchen organized and running efficiently.
  • Ensure proper food handling, sanitation and following food storage procedures.

Production Worker/ Manufactured & Shipped Dairy

Schreiber Foods Inc.
11.2004 - 03.2005
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in regular meetings with team members to discuss production updates.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Adjusted machines to increase productivity for runs.
  • Troubleshot production issues and provided timely solutions.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Education

No Degree - Fire And Rescue Training Institute

University of Missouri - Columbia
Columbia, MO

No Degree - FEMA

Emergency Management Institute

High School Diploma -

Warsaw High School
Warsaw, MO
05.2004

Skills

  • Observe Behaviors
  • Patient and Family Interaction
  • Research Prowess
  • Case Management
  • Data Entry
  • Goal Oriented
  • Outstanding people skills
  • Extremely organized
  • Attention to details
  • Highly determined and hard working

Timeline

In Home Caregiver

Pure Integrity
02.2019 - 03.2022

Housekeeper

Pure Integrity
02.2016 - 01.2019

Server, Service Professional

Red Lobster Restaurant
08.2008 - 02.2021

Food and Beverage Server

Al's Rib Shack/ Kenny's
12.2006 - 08.2008

In Home Care Aid

West-Central Independent Living Solutions
06.2006 - 11.2007

Server & Cook

Roadhouse Resort & Marina
01.2005 - 11.2006

Production Worker/ Manufactured & Shipped Dairy

Schreiber Foods Inc.
11.2004 - 03.2005

No Degree - Fire And Rescue Training Institute

University of Missouri - Columbia

No Degree - FEMA

Emergency Management Institute

High School Diploma -

Warsaw High School

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Falisha Perry-Allen