Summary
Overview
Work History
Education
Skills
Timeline
Generic

Falisia Jarrett

Orlando

Summary

Dedicated professional with a proven track record at Wawa, enhancing customer satisfaction through exceptional service and problem resolution. Skilled in customer support and team collaboration, consistently achieving positive feedback. Expertise in hospitality service and attention to detail, contributing to significant improvements in customer experience and operational efficiency.

Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in cashier role.

Knowledgeable cashier with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Knowledgeable [Desired Position] with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Overview

18
18
years of professional experience

Work History

Customer Service Associate

Wawa
09.2021 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved customer complaints with tact and professionalism, ensuring repeat business.
  • Demonstrated ethical and honest behavior in day-to-day interactions and business decisions.

CNA

Senior Nannies
02.2016 - 04.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Cashier

Walmart
06.2013 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Crew Member

Mcdonalds
08.2006 - 07.2009
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

Patient Care Tech

Southern Technical Inst
Orlando
07-2016

High School Diploma -

University High School
Orlando, FL
08-2009

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Guest services
  • Food preparation assistance
  • Beverage making
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Feeding assistance
  • Bathing assistance
  • Attention to detail

Timeline

Customer Service Associate

Wawa
09.2021 - 10.2024

CNA

Senior Nannies
02.2016 - 04.2019

Cashier

Walmart
06.2013 - 07.2016

Crew Member

Mcdonalds
08.2006 - 07.2009

Patient Care Tech

Southern Technical Inst

High School Diploma -

University High School
Falisia Jarrett