Falissa Bellamy
Myrtle Beach,SC
Summary
Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Horry Telephone Cooperative Inc.
Conway, SC
12.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Office Services Representative
Frontier Communications
Myrtle Beach, SC
01.2016 - 12.2021
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Recommended products and services to members and educated customers about relevant offerings
- Provided solutions, recommendations, and replacements, using empathetic approach and demeanor
- Validated data and resolved problems related to system-generated information
- Developed testing plans to validate functionality against requirements
- Facilitated new orders, exchanges, and returns to meet customers' needs for phone, tv, and internet products
- Recommended products and services to meet customer's needs, improve their experiences and increase company's bottom line
- Typed up wide range of documents, including correspondence, reports and memoranda
- Answered inbound calls to greet and assist customers with various needs and questions.
Front Desk Receptionist
Boardwalk Beach Resort
Myrtle Beach, SC
03.2014 - 01.2016
- Welcomed coworkers and visitors and directed to appropriate departments
- Relayed all messages promptly to proper parties
- Answered heavy volume phone calls and handled high traffic lobby area
- Signed visitors in and out of office and validated parking
- Handled all phone calls and routed calls to appropriate locations
- Resolved customer and guest complaints
- Scheduled appointments and events
- Received and distributed mail and documents
- Kept lobby and reception area clean and neat at all times
- Reviewed and updated information in front desk computer system
- Answered telephone calls to provide information, take messages and set up appointments
- Completed enrollments for [Type] programs and helped coordinate onboarding
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Managed incoming and outgoing mail and deliveries to support efficient office operations.
Logistics
USAF
United States
07.1998 - 07.2002
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed system support functions to set priorities and service levels expectations.
Education
Associate of Applied Science - Human Services
Horry Georgetown Technical College
Skills
- Customer consulting
- Call center procedures
- Problem resolution
- Product sales
- Upselling and cross-selling
- Customer service
- Cold Calling
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Upselling Products and Services
Certification
July 1998 to July 2002
reading, writing, volunteering
I love reading fiction novels, I write short stories and I volunteer at my son school
Timeline
Customer Service Representative
Horry Telephone Cooperative Inc.
12.2021 - 03.2022
Office Services Representative
Frontier Communications
01.2016 - 12.2021
Front Desk Receptionist
Boardwalk Beach Resort
03.2014 - 01.2016
Logistics
USAF
07.1998 - 07.2002
Associate of Applied Science - Human Services
Horry Georgetown Technical College
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