Falissia Graggs

• Established and maintained effective communication with medical staff, and physicians to promote best possible donor outcome.
• Determined eligibility of prospective donors based upon evaluation of health history and physical findings.
• Worked well with co-workers, supervisors and manager to accomplish donation objectives.
• Managed donor complications arising from donation process.
• Evaluated records and risk assessment information for preliminary donor eligibility.
• Arranged transportation and communicated arrangements according to established protocols.

• Planning, providing and evaluating routine patient care and treatment beneficiaries to include flying and special operational duty personnel
• It also consist of organizing medical environment and performing and directing support activities for patient care situations.

Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Collaborated with various departments to complete assigned tasks.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assisted with onboarding of new employees.
Scheduled and coordinated travel arrangements for 90 therapists daily.

• Oversaw team of 60 therapists handling load of long-term rehab patients and those needing temporary help.
• Provisioned evaluations, program planning and specific treatments to maximize resource utilization.
• Wrote and enforced policies governing successful care delivery and staff performance.
• Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.
• Coordinated staff schedules for optimal coverage of patient demands.

• Executed record filing system to improve document organization and management.
• Managed filing system, entered data and completed other clerical tasks.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

• Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
• Founded on-campus club promoting volunteering efforts by students for non-profit organizations in community.
• Mentored students to increase satisfaction and help engage in campus life.
• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

• Relevant Coursework: Healthcare Systems, Healthcare Informatics & Community Health, Healthcare Outcomes and Quality Management
• Professional Development: Healthcare Leadership & Healthcare Quality Management

Relevant Coursework:

• Anatomy & Physiology
• Medical Terminolgy
• Emergency Medical Technician
• Basic Nursing
• Advanced Nursing

• Honor Roll: Fall 2019 & Spring 2020
• Extracurricular Activities: Student Ambassador
• Student Programming Board Member
• Student Engagement and Leadership

Relevant Coursework:

• Healthcare Delivery Systems
• Health Information Managment
• Legal and Compliance
• Reimbursement Methodogies
• Medical Terminology
• Pathophysiology
• ICD-10 Coding
• CPT/HCPCS Coding
• CPT/PCPCS Coding
• Advanced ICD-10 Coding