Fallon Kyzer

Work History

MCI Telecommunications

Sioux City, IA

11.2024 - 02.2025

Modified billing and payment preferences through job-specific applications.
De-escalated customer concerns with a calm and approachable demeanor under pressure.
Resolved customer billing issues by adjusting charges and processing refunds.
Enhanced customer satisfaction through effective problem-solving and friendly assistance.
Recognized opportunities to enhance customer service workflows.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Ronnie Pitts

Florence, AL

02.2022 - 07.2024

Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
Developed and maintained a strong relationship with the client and family through outstanding care.
Motivated client to engage in activities promoting cognitive alertness.
Encouraged client independence as much as possible to promote mental and physical fortitude.
Provided companionship to the client through conversation and positive interactions.
Monitored client activity to prevent injuries and responded promptly to emergencies.

Cindy Lowe

Parrish, AL

05.2016 - 10.2021

Enhanced quality of life through empathetic support.
Observed patients for changes in physical, emotional, mental, or behavioral conditions, and injuries.
Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
Prepared nutritious meals for family members following dietary guidelines.
Encouraged physical activity through walks outside or simple exercises indoors.
Created safe and positive living situations for family members by communicating with other family members about concerns or challenges.
Aided with mobility and independence for disabled individuals and continually monitored safety.

Warrior Family Dentistry

Warrior, AL

05.2014 - 05.2016

Maintained updated knowledge through continuing education and advanced training.
Generated comprehensive monthly reports outlining patient visits, cancellations, no-shows, and front office metrics.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Maintained confidentiality of patient information to ensure adherence to HIPAA regulations.
Conducted audits on patient accounts to identify billing discrepancies.
Commended by superiors for delivering exceptional service to patients.
Provided support and guidance to colleagues to maintain a collaborative work environment in order to meet production and collection goals.

Dr. Malea J. Gross

Parrish, AL

03.2003 - 05.2014

Facilitated discussions with dental teams to ensure alignment on patient treatment plans and scheduling needs.
Implemented strategies to improve efficiency in the day-to-day operations of the office.
Processed payroll and ensured accurate recording of employee details.
Maintained composure under pressure and managed high-stress situations with professionalism.
Executed general bookkeeping tasks efficiently.
Provided timely responses to all patient, vendor, and stakeholder queries.
Assisted with office tasks during high-demand times and staff shortages.
Prepared documents necessary for insurance claims processing.
Acted as a liaison between the clinical office and various medical facilities when necessary.
Kept skills current through regular professional development.