Summary
Overview
Work History
Education
Skills
Timeline
Barista

Fallen Rivera

The Bronx,NY

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Ready to help team achieve company goals. Outgoing and friendly Barista with excellent interpersonal communication strengths.

Overview

7
7
years of professional experience

Work History

Barista

Amy's Bread
03.2020 - 04.2021
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores 100%
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Maintained regular and consistent attendance and punctuality
  • Cleaned counters, machines, utensils and seating areas daily

Cashier

The City College Of New York
02.2017 - 03.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule, extra shifts to meet business needs.
  • Helped customers achieve purchases up to 10%, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained cash drawer with money or more per shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Barista

Starbucks
12.2016 - 02.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Maintained regular and consistent attendance and punctuality 100%
  • Controlled line and crowd with quick, efficient service for customer service daily
  • Trained 5 new employees sharing knowledge and expertise of coffees, teas and merchandise
  • Prioritized drink requests while managing interruptions

Cashier

Jacob Javits Center
10.2014 - 12.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests customers daily
  • Worked closely with 2 shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance 100%
  • Completed inventory counts and ordered merchandise daily

Education

High School Diploma - General Education

Evander Childs High School
800 East Gun Hill Road
11.2001

Skills

  • Espresso Machine Operation and Maintenance
  • Equipment Checks and Assessments
  • Hospitality and Professionalism
  • Food Serving and Preparation
  • Food Storage Management
  • Customer Retention
  • Prevention Strategies
  • Safe Work Practices

Timeline

Barista

Amy's Bread
03.2020 - 04.2021

Cashier

The City College Of New York
02.2017 - 03.2020

Barista

Starbucks
12.2016 - 02.2017

Cashier

Jacob Javits Center
10.2014 - 12.2016

High School Diploma - General Education

Evander Childs High School

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Fallen Rivera