Fallon Bracher
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
BUTI MVMNT
06.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management, and order calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Hairstylist
Self-employed
09.2007 - 08.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Ordered for and organized sales area and work station to showcase products and boost sales.
Education
Cosmetology License - Cosmetology
Phagan's School of Hair Design
Portland, OR06.2003
Skills
- Product Knowledge
- Complaint Resolution
- Product Sales
- Customer Relations
- Money Handling Abilities
- Brand Representation
Timeline
Customer Service Representative
BUTI MVMNT
06.2019 - Current
Hairstylist
Self-employed
09.2007 - 08.2022
Cosmetology License - Cosmetology
Phagan's School of Hair Design
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