Fallon Britt
Killeen ,TX
Summary
Owner/Operator at Tow Masters LLC with strong skills in route planning and financial analysis. Enhanced customer satisfaction through effective conflict resolution and leadership. Recognized for mentoring staff and driving productivity, ensuring operational excellence. Committed to building strong customer relationships and achieving business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
Tow Masters LLC
Killeen, TX
09.2019 - Current
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Provided direction and guidance to employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations of business, including hiring and training staff.
Customer Service Representative
Bronco Drywall
Academy , TX
01.2015 - 05.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Academy High School
Academy Little River 05-2005
Skills
- Route planning
- Vehicle inspection
- Financial analysis
- Staff training
- Performance evaluation
- Customer service
- Team leadership
- Employee mentoring
- Attention to detail
- Conflict resolution
- Problem-solving capacity
- Direct sales
- Professional demeanor
- Accurate record keeping
- Organizational structuring
- Strategize business plans
- Teamwork
- Reliability
- Recruiting and hiring
- Planning
Affiliations
My special activities include, taking long walks, riding my bike and just clearing my mind of anything stressful for the time being.
Certification
- I have my Certified Nursing Assistant License, and also my TDLR & VSF license. I am also a licensed notary.
References
References available upon request.
Timeline
Owner/Operator
Tow Masters LLC
09.2019 - Current
Customer Service Representative
Bronco Drywall
01.2015 - 05.2019
High School Diploma -
Academy High School
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