Fallon Bryan
Destin
Summary
Well-rounded individual who is committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 4 years of related experience.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
Club WYNDHAM
05.2024 - 12.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
Front Desk Associate
Best Western Hotel
10.2023 - 05.2024
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
Assistant General Manager
Evoke Hotel (IHG)
07.2022 - 10.2023
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Performed administrative tasks such as payroll processing or updating employee records.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
Kitchen Supervisor
790 On The Gulf Restaurant
03.2022 - 07.2023
- Established standards for portion sizes and plating presentation.
- Collaborated with other supervisors on various projects related to restaurant operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Front Office Manager
Hampton Inn and Suites (Hilton)
02.2022 - 07.2022
- Reviewed accounts and charges with guests during check out process.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Leveraged software to confirm reservations and address guest needs.
- Supervised daily operations of hotel front desk.
Kitchen Manager
Rhumcay Island Grill
05.2021 - 09.2021
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Education
Bachelor of Science - Accounting And Management Studies
University Of The West Indies
11.2020
Skills
- Fluent in English
- Office Administration
- Scheduling
- Guest Relations
- Administrative Support
- Report Generation
- Problem-Solving Skills
- Auditing
- Time Management
- Staff Management
- Cash Handling
- Business Administration
- Bookkeeping
- Front Office Support
- Hospitality Services
- Multi-Line Phone Systems
Timeline
Guest Services Supervisor
Club WYNDHAM
05.2024 - 12.2024
Front Desk Associate
Best Western Hotel
10.2023 - 05.2024
Assistant General Manager
Evoke Hotel (IHG)
07.2022 - 10.2023
Kitchen Supervisor
790 On The Gulf Restaurant
03.2022 - 07.2023
Front Office Manager
Hampton Inn and Suites (Hilton)
02.2022 - 07.2022
Kitchen Manager
Rhumcay Island Grill
05.2021 - 09.2021
Bachelor of Science - Accounting And Management Studies
University Of The West Indies
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