Fallon Cranwell

• Provide personalised and attentive service to guests, anticipating and fulfilling their needs
• Oversee interior maintenance and cleanliness, ensuring all areas are immaculate and well-stocked.
• Collaborate with yacht crew to coordinate events, excursions, and special requests.
• Manage inventories of supplies, including linens, toiletries, and bar provisions, optimising efficiency.
• Maintained impeccable presentation and cleanliness standards in guest accommodation.
• Flexible throughout all interior departments, including, service, housekeeping and laundry.

• Organising internal & external events for over 3000 employees
• Employee relations
• Hosting company meetings
• Coaching mental health first aid
• Responsible for company communications
• Travel arrangements
• Sponsorship events
• Retaining staff
• Implementing wellbeing strategies
• Improve employee wellbeing
• Provided staff training to enforce quality, safety and mental health awareness

Aesthetics events are a staffing agency that supplies premium event staff to clients and agencies. Whilst working for Aesthetics I have worked in many different roles for high-end brands and hosted many corporate hospitality boxes at sporting stadiums such as Arsenal Fc, Wembley and Twickenham. I have frequently hosted high-profile clients, requiring me to maintain the utmost discretion whilst upholding confidentiality expectations.

During my time here I have learnt how important it is to be:

• Presentable
• Build relationships with clients
• Offer a tailored experience
• Understand people's individual needs
• High-end hosting
• Table settings
• Bar service & waitressing
• Cleaning
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Planning company meetings and events (summer, Christmas parties and team bonding activities)
• Arranging travel and accommodation for global employees
• Keeping stock & ordering of equipment for all staff
• Organizing offsite meetings & catering
• Assisting the HR team with Onboarding of new joiners & booking interviews
• Managing logistics of daily deliveries
• Liaising with suppliers and managing cleaners' contract
• Greeting external clients or partners
• Manage an active calendar of appointments for the company as a whole and CEO
• Solve any maintenance issues
• Assist with any Admin duties from CEO
• Assisting with personal requests for CEO