Fallon C Ruiz
Philadelphia,PA
Summary
Dedicated professional with extensive experience as a Correctional Officer at the City of Philadelphia. Knowledgeable with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Overview
20
20
years of professional experience
Work History
Correctional Officer
City Of Philadelphia
06.2008 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Security Officer
Allied Barton Security
06.2006 - 06.2008
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Assistant Manager
Olympia Sports
04.2005 - 06.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Simon Gratz High School
1798 W. Hunting Park Ave Phila, Pa 1914006-2005
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Weapons training
- Stress tolerance
- Relationship building and management
Timeline
Correctional Officer
City Of Philadelphia
06.2008 - Current
Security Officer
Allied Barton Security
06.2006 - 06.2008
Assistant Manager
Olympia Sports
04.2005 - 06.2006
Simon Gratz High School
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