Summary
Overview
Work History
Education
Skills
Timeline
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Fallon Garcia

Ridgefield Park,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and committed to providing outstanding customer service and assistance.

Overview

6
6
years of professional experience

Work History

Hotel Sales Coordinator

SpringHill Suites-Carlstadt, NJ
01.2023 - 04.2024
  • First point of contact for incoming sales calls / Direct link between the front desk and sales team
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Managed high volume incoming calls, emails and faxes per day from customers
  • Created contracts and room blocks
  • Worked with the hotel team to assure guests and corporate clients receive exceptional service
  • Assisted in other departments as needed
  • Handled responses in a quick, timely, and in a professional manner to all internal partners and external partners
  • Demonstrated excellent time management, self-motivation and proactive planning
  • Worked diligently to complete assigned tasks and responsibilities
  • Emailed clients for cut-off dates, payment deadlines, group resume info, event orders and billing details
  • Completed and assisted with various aspects of pre-event, main event, and post-event
  • Gained knowledge of hotel's food and beverage products, pricing and presentation
  • Set up the hotel's function space, audio visuals, and any other details related to group and event success
  • Used digital sales systems and conceptual sales processes (i.e. Fosse)
  • Prepared for, participated in, and reported out at all necessary internal meetings
  • Worked in a unified and collaborative way, one that fosters teamwork providing a great work environment for the associates and guests
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Coordinated and scheduled meetings and appointments for prospecting.

Spa Innkeeper

Golden Magnolia Spa & Resort-Flagler Beach, FL
06.2021 - 09.2021
  • Answered calls, booked appointments as per service requested
  • Handled all sales: processed payments, checks, gift cards, and gift certificates
  • Managed inventory and followed the company's purchasing standards
  • Maintained the spas health and hygiene
  • Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
  • Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
  • Enhanced guest satisfaction by providing personalized services and attending to individual needs.
  • Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Hotel Sales Coordinator / Front Desk

Fairfield Inn & Suites by Marriott-Palm Coast, FL
10.2018 - 04.2021
  • Greeted and attended to each guest and employee in timely, courteous, and efficient manner
  • Prepared daily, weekly, and monthly reports
  • Created reservations, rooming list and blocks for guests
  • Communicated with leads for future business and maintained follow ups with current group blocks
  • Encouraged and promoted teamwork
  • Handled site inspection walk through upon request
  • Presented property to prospective guests, groups or long term stays
  • Created contracts, proposals and websites for group events: weddings,sports,seasonal
  • Familiar with MARSHA/PASSKEY/CVENT
  • Assisted general manager with special events and hotel promotion
  • Performed basic accounting functions
  • Coordinated rooming list deposits and requests
  • Answered, screened, and transferred telephone calls
  • Organized and kept a clean work space
  • Oversaw daily operations of the front desk
  • Trained employees
  • Performed inventory control, and standardized office ordering procedures.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

University of Phoenix
Jersey City, NJ
05.2004

Skills

  • Customer Communication
  • Data Entry
  • Prospecting skills
  • Issue Resolution
  • Time management
  • Leadership
  • Guest services
  • Organizational skills
  • Guest relation
  • Event Planning

Timeline

Hotel Sales Coordinator

SpringHill Suites-Carlstadt, NJ
01.2023 - 04.2024

Spa Innkeeper

Golden Magnolia Spa & Resort-Flagler Beach, FL
06.2021 - 09.2021

Hotel Sales Coordinator / Front Desk

Fairfield Inn & Suites by Marriott-Palm Coast, FL
10.2018 - 04.2021

University of Phoenix

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Fallon Garcia