Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
References
Timeline
Generic

Fallon McCardell

Willis

Summary

Dynamic professional with extensive experience in office administration and customer service, notably at Montgomery Physical Therapy. Proven ability to enhance operational efficiency through effective scheduling and insurance verification. Skilled in EMR systems and adept at fostering strong client relationships, ensuring a seamless experience for patients and staff alike.

Overview

9
9
years of professional experience
1
1
Certification

Work History

House/Pet Sitter

TrustedHousesitters
Willis
03.2024 - Current
  • For part-time work, I house and pet sit for pet and home owners who are traveling or away for short periods of time. I normally stay overnight at the residence while I tend to the house and pets. I have previous experience, and reviews/references from past jobs on TrustedHouseSitters.com.

Office Administrator

Montgomery Physical Therapy and Sports Medicine
Montgomery
10.2022 - Current
  • As the Office Administrator, I complete clerical and administrative tasks for the Montgomery office.
  • The daily responsibilities include welcoming and directing patients, coordinating meetings, scheduling appointments and performing clerical tasks, like answering phones, sending faxes, filing received faxes and responding to emails.
  • To guarantee smooth flow of the front office, appropriate payments, billing and patient care, I have to verify patients' insurance eligibility and benefits for Physical Therapy before each patient starts care.
  • In recent months I have incorporated the tasks of social media postings, company website updates, and marketing.
  • The current EMR system Montgomery PT utilizes is A2C, Fusion.
  • My first priority is to coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.

Executive Assistant

Blink & Company LLC
The Woodlands
05.2022 - 10.2022
  • I am the executive assistant to Mackenzie Childs, CEO and lead organizational psychologist of Blink Coaching.
  • I'm in charge of maintaining files and updating records, making travel arrangements, providing customer service, conducting research when needed, assisting with project management and handling correspondence.
  • I manage the company's CRM HoneyBook, website content, invoices, contracts, proposals, note taking during meetings, and all administrative duties.

Front Desk Receptionist

Sandstone Chiropractic
Conroe
03.2020 - 05.2022
  • Responsible for coordinating the daily administration of doctors, staff, visitors and patients at the clinic.
  • I am trained to perform all duties under HIPAA regulations, such as schedule appointments, answer patient inquiries, professionally greet patients in person and over the phone, handle patient emergencies, and monitor stock and supplies at the facility.
  • Complete accurate documentation of patient visits.
  • Demonstrate fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility.
  • Qualifications and skills I have acquired are multi-tasking, flexibility, telephone skills, time management, organization, attention to detail, scheduling, quality focus, Chirotouch systems, Blue IQ, and TrackStat Reporting.

EEG Technician, Medical Records Clerk, and Office Assistant

SouthWest Neurology
Rockwall
05.2019 - 09.2019
  • Trained to perform all responsibilities on Centricity EMR system.
  • Managing and updating patient records.
  • Greet, check in and out patients.
  • Making appointments.
  • Maintaining the front desk and reception areas.
  • Performing general accounting and billing services.
  • Arranging for patient hospitalization.
  • Verifying and processing insurance forms for each patient scheduled for EEG tests.
  • Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records.
  • Administered 1 hour and 72 hour EEG tests when requested by a physician.
  • Set up, tear down, and sterilize EEG NATUS equipment and office.
  • Besides clinical knowledge, I have acquired skills such as pleasant communications and interpersonal skills, high medical ethics, ability to work in pressure, competent in computer operation, adequate data entry skills, customer service skills, ability to handle sophisticated equipment.

Purchasing Assistant

HCA Healthtrust Supply Chain
Coppell
05.2018 - 05.2019
  • Purchase goods directly from manufacturers or from other wholesale firms for resale to retail firms, commercial establishments, and other organizations through the SMART system.
  • Process all assigned special purchase requests.
  • Process online requisitions for assigned vendors within twenty four hours.
  • Review OREC report weekly to ensure accuracy.
  • Work closely with Accounts Payable staff to resolve and avoid invoice discrepancies within forty-eight hours.
  • Validate receipt, review, and correct all EDI and fax confirmations in order to eliminate service failures.
  • Maintain a high degree of communication, cooperation and coordination with assigned departments regarding purchases.
  • Report any supplier or customer performance issues.
  • Maintain expedited log (courier) to track emergency deliveries.
  • Work closely with the Purchasing Manager to ensure that EDI, on line requisitioning, electronic faxing, and file additional paper orders and daily order sheets.

Purchasing Assistant

Inter-Commercial Business System
Allen
10.2016 - 05.2018
  • Review orders and inventory levels to ensure adequate levels of stock are maintained.
  • Oversee vendor returns of defective products and miss shipments.
  • Source new materials, products and services as needed per project.
  • Receive and verify quantities on incoming orders.
  • Reconcile receipts, invoices and purchase orders, turn into Bookkeeper upon receipt.
  • Update Job-Costing spread sheet for materials purchased per job/day/order.
  • Provide weekly Job-Costing reports to management.
  • Demonstrated a high level of proficiency in MS Word, Excel, and Outlook.

Front Desk Receptionist

Facelogic Spa
Murphy
04.2016 - 10.2016
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments.
  • Acknowledge and greet everyone who enters and leaves spa facilities.
  • Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately.
  • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
  • Utilize spa computers with skill and proficiency and document guest information in electronic record as directed.
  • Answer the phones, file customer information sheets, promote the spa, treatments, services, sessions, as well as programs, promotions and/or discounts available.
  • Responsible for keeping records of all products shipped and received in the office.

Education

Some College - Nursing Assistant

Collin County Community College
McKinney, TX
01.2019

Some College - Psychology

Purdue University Global
Remote
01.2017

High School Diploma -

Barberton High School
Barberton, OH
01.2012

Skills

  • Receptionist
  • Clerical
  • Medical Records
  • Word
  • EMR
  • Scheduling
  • Outlook
  • Customer Service Skills
  • Data Entry
  • Filing
  • Purchasing
  • Medical Office Experience
  • Supply Chain
  • Medical Scheduling
  • EDI
  • HIPAA
  • Office Administration
  • Insurance Verification
  • EMR systems
  • Customer service
  • Medical terminology
  • Computer skills
  • Communication skills
  • Medical records
  • Front desk
  • Leadership
  • Microsoft Office
  • Time management
  • Administrative experience
  • Organizational skills
  • Computer literacy
  • Microsoft Word
  • Microsoft Excel
  • Phone etiquette
  • Medical receptionist
  • Medical billing
  • Office administration
  • Insurance verification
  • Payment processing
  • Scheduling appointments
  • Emergency response
  • Client management
  • Pet care
  • Problem solving
  • Attention to detail
  • Effective communication

Certification

Driver's License, 2022-01-01, 2030-04-01

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer

Assessments

  • Office manager, Proficient, 2022-08-01
  • Scheduling and budgeting, Proficient, 2022-08-01
  • Work motivation, Proficient, 2022-09-01
  • Medical receptionist skills, Proficient, 2022-08-01

References

References available upon request.

Timeline

House/Pet Sitter

TrustedHousesitters
03.2024 - Current

Office Administrator

Montgomery Physical Therapy and Sports Medicine
10.2022 - Current

Executive Assistant

Blink & Company LLC
05.2022 - 10.2022

Front Desk Receptionist

Sandstone Chiropractic
03.2020 - 05.2022

EEG Technician, Medical Records Clerk, and Office Assistant

SouthWest Neurology
05.2019 - 09.2019

Purchasing Assistant

HCA Healthtrust Supply Chain
05.2018 - 05.2019

Purchasing Assistant

Inter-Commercial Business System
10.2016 - 05.2018

Front Desk Receptionist

Facelogic Spa
04.2016 - 10.2016

Some College - Nursing Assistant

Collin County Community College

Some College - Psychology

Purdue University Global

High School Diploma -

Barberton High School

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