Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fallon McFarland

Dallas

Summary

Dynamic professional with a proven track record at Cadogan Tate, excelling in operations coordination and client relationship management. Skilled in documentation accuracy and adept at handling escalated situations, I consistently enhance client satisfaction and retention while ensuring operational efficiency.

Overview

13
13
years of professional experience
2
2
Certifications

Work History

GM Assist/Client Service Team Lead

Cadogan Tate
Dallas
01.2021 - 02.2026
  • Assisted General Manager with daily operations.
  • Maintain client documentation, ensuring accuracy of client/order information.
  • Ensure that client/product information is mirrored in the online system.
  • Conducted thorough investigations into documentation discrepancies.
  • Coordinated with warehouse manager to align operations with client needs.
  • Schedule deliveries, integrating client needs and schedules with delivery team availability.
  • Cultivated strong client relationships to enhance satisfaction and retention.

Administrative Office Coordinator

North Texas Emergency Pet Clinic
Carrollton
01.2017 - 03.2020
  • Triage patients, calmly and empathetically explaining services during emergencies to ensure understanding and comfort.
  • Maintained medical and financial records, supporting compliance and efficient retrieval of patient information.
  • Managed accounts receivable and collections processes, ensuring accurate financial tracking and timely resolution of outstanding accounts.

Exam Room Assistant

Animal Hospital of Rowlett
Rowlett
01.2015 - 01.2017
  • Assisted doctors during patient examinations to enhance care delivery.
  • Communicated patient progress to doctors to facilitate informed decision-making.
  • Maintained accurate medical and financial records to ensure compliance and support patient care.
  • Managed accounts receivable and collections processes.

Logistics/Sales

Courtesy Nissan
Dallas
01.2013 - 01.2015
  • Processed all outgoing domestic and international shipments to ensure timely delivery.
  • Corresponded with receiving customers and shipping representatives to facilitate smooth logistics operations.
  • Monitored inventory levels to maintain optimal stock availability.

Education

Outpatient Billing & Coding Certificate -

Collin College
Plano, Tx
01.2021

Skills

  • Microsoft Office Suite
  • Multitasking without compromising quality or accuracy
  • Able to handle escalated situations
  • Documentation accuracy
  • Operations coordination

Certification

Notary Public

Timeline

GM Assist/Client Service Team Lead

Cadogan Tate
01.2021 - 02.2026

Administrative Office Coordinator

North Texas Emergency Pet Clinic
01.2017 - 03.2020

Exam Room Assistant

Animal Hospital of Rowlett
01.2015 - 01.2017

Logistics/Sales

Courtesy Nissan
01.2013 - 01.2015

Outpatient Billing & Coding Certificate -

Collin College
Fallon McFarland