FALLON MILES
Bradenton,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Pacific Dental Services
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Walgreens
03.2002 - 06.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Approved regular payroll submissions for employees
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Education
Associate Of Applied Arts - Science
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2020
Dental Assisting Certification - Dentistry
Manatee Technical College
Bradenton, FL06.2012
Skills
- Customer Service Management
- Talent Recruitment
- Retail Inventory Management
- Operations Management
- Multitasking and Organization
- Loss Prevention
- Payroll Management
- Employee Training
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Dental office management
- Patient relations
- Payment plans
- HIPAA compliance
- Office meetings
Certification
PTCB Certified Pharmacy Technician, State of Florida, Licensed Pharmacy Technician
Timeline
Operations Manager
Pacific Dental Services
06.2024 - Current
Store Manager
Walgreens
03.2002 - 06.2024
Associate Of Applied Arts - Science
State College of Florida, Manatee-Sarasota
PTCB Certified Pharmacy Technician, State of Florida, Licensed Pharmacy Technician
Dental Assisting Certification - Dentistry
Manatee Technical College
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