Detail-oriented team player with strong organizational and analytical skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 15+ years experience as a Residential Analyst ensuring fair and uniform assessments.
Overview
17
17
years of professional experience
Work History
Residential Analyst III
Cook County Assessor's Office
2007.05 - Current
Conduct an in-depth analysis and evaluation by utilizing CCAO systems such as IASWorld and AS400, the internet, sale records, Computer Assisted Mass Appraisal (CAMA) and other techniques to determine the assessed value of residential properties in Cook County.
Examine, analyze and process appeals, and applications for Certificates of Errors.
Input data from applications, field checks, and condominium declaration into IasWorld to determine a value for each Property Index Number and calculate manually if needed.
Establish that residential property in Cook County is fairly and uniformly assessed. Utilize discretion in fulfilling assignments and completing tasks and solving any minor issues in accordance with CCAO's policies by applying appropriate rules, regulations, and other guidelines.
Complete other tasks and assignments, as required, to attain the overall goals of the Valuations Department.
Taxpayer Service Specialist
Cook County Assessor's Office
2006.08 - 2007.05
Greeted taxpayers with exceptional customer service via phone and in person.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Improved Taxpayer satisfaction by addressing and resolving tax related issues promptly and professionally.
Education
No Degree - English
Chicago State University
Chicago, IL
No Degree -
International Academy of Design And Technology
Chicago, IL
High School Diploma -
Simeon Career Academy
Chicago, IL
06.2001
Skills
Analytical and Critical Thinking
Flexible and Adaptable
Organizational Skills
Verbal Communication
MS Office
Attention to Detail
Organization and Time Management
Written Communication
Problem-Solving
Computer
Collaboration
Interpersonal Skills
Active Learning
Data Research and Validation
Timeline
Residential Analyst III
Cook County Assessor's Office
2007.05 - Current
Taxpayer Service Specialist
Cook County Assessor's Office
2006.08 - 2007.05
No Degree - English
Chicago State University
No Degree -
International Academy of Design And Technology
High School Diploma -
Simeon Career Academy
Similar Profiles
Kalynn SmithKalynn Smith
Administrative Assistant at Marion County Assessor's OfficeAdministrative Assistant at Marion County Assessor's Office