Fallon Richardson-Williams
Chicago,IL
Summary
Detail-oriented team player with strong organizational and analytical skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 15+ years experience as a Residential Analyst ensuring fair and uniform assessments.
Overview
17
17
years of professional experience
Work History
Residential Analyst III
Cook County Assessor's Office
05.2007 - Current
- Conduct an in-depth analysis and evaluation by utilizing CCAO systems such as IASWorld and AS400, the internet, sale records, Computer Assisted Mass Appraisal (CAMA) and other techniques to determine the assessed value of residential properties in Cook County.
- Examine, analyze and process appeals, and applications for Certificates of Errors.
- Input data from applications, field checks, and condominium declaration into IasWorld to determine a value for each Property Index Number and calculate manually if needed.
- Establish that residential property in Cook County is fairly and uniformly assessed. Utilize discretion in fulfilling assignments and completing tasks and solving any minor issues in accordance with CCAO's policies by applying appropriate rules, regulations, and other guidelines.
- Complete other tasks and assignments, as required, to attain the overall goals of the Valuations Department.
Taxpayer Service Specialist
Cook County Assessor's Office
08.2006 - 05.2007
- Greeted taxpayers with exceptional customer service via phone and in person.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved Taxpayer satisfaction by addressing and resolving tax related issues promptly and professionally.
Education
No Degree - English
Chicago State University
Chicago, ILNo Degree -
International Academy of Design And Technology
Chicago, ILHigh School Diploma -
Simeon Career Academy
Chicago, IL06.2001
Skills
- Analytical and Critical Thinking
- Flexible and Adaptable
- Organizational Skills
- Verbal Communication
- MS Office
- Attention to Detail
- Organization and Time Management
- Written Communication
- Problem-Solving
- Computer
- Collaboration
- Interpersonal Skills
- Active Learning
- Data Research and Validation
Timeline
Residential Analyst III
Cook County Assessor's Office
05.2007 - Current
Taxpayer Service Specialist
Cook County Assessor's Office
08.2006 - 05.2007
No Degree - English
Chicago State University
No Degree -
International Academy of Design And Technology
High School Diploma -
Simeon Career Academy
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