Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fallon Scott

Houston

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Texas Children's Hospital
06.2021 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Advocate

Preceptoship Ford
01.2020 - 05.2021
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
  • Analyzed customer feedback data to identify areas for improvement in processes and procedures.
  • Implemented new strategies to reduce average call handling time while maintaining high-quality service.

Customer Service Representative

S4 Communications
05.2018 - 05.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Taylor High School
Houston, TX
05.2019

Skills

  • Active Listening
  • Customer Relations
  • Problem-Solving Ability
  • Critical Thinking
  • Customer Service
  • Call Triaging

Timeline

Customer Service Representative

Texas Children's Hospital
06.2021 - 06.2023

Customer Service Advocate

Preceptoship Ford
01.2020 - 05.2021

Customer Service Representative

S4 Communications
05.2018 - 05.2019

High School Diploma -

Taylor High School

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Fallon Scott