Fallon Shane
Comfort Suites
Shasta Lake,CA
1
Language
15
years of professional experience
Dedicated hospitality professional with 20 years in guest service, recognized for delivering exceptional customer care and maintaining efficiency in high-volume settings. Expertise spans serving, bartending, housekeeping, and operational support, with a strong focus on multitasking and creating memorable guest experiences.
Work History
Chipotle Crew Member
4 Months- Collaborated with team members to deliver exceptional customer service consistently.
- Trained new crew members on operational procedures and customer interaction techniques.
- Operated kitchen equipment efficiently while preparing high-quality food items.
- Ensured adherence to food safety and cleanliness standards during daily operations.
Housekeeper
2 Years 2 Months- Maintained high cleanliness standards in guest rooms and public areas to enhance guest satisfaction.
- Ensured rooms were fully stocked and sanitized, contributing to positive guest experiences.
- Work efficiently in a fast-paced environment with strong attention to detail.
- Provide friendly, professional interactions with guests and staff.
- Assisted housekeeping team with daily operations with laundry, deep cleaning, and special tasks.
Server / To-Go / Dishwasher
5 Years- Managed dine-in, to-go, and dishwashing responsibilities simultaneously.
- Coordinated dine-in, to-go, and dishwashing tasks to support smooth restaurant operations.
- Maintained clean, organized restaurant environment and stocked stations to enhance guest experience.
- Ensured order accuracy and fostered warm guest interactions to promote customer satisfaction.
Server
2 Years- Delivered prompt, friendly service in high-volume BBQ restaurant, enhancing customer satisfaction.
- Adjusted to California service standards and guest expectations, improving overall dining experience.
- Achieved order accuracy while fostering a welcoming dining environment.
Server
2 Years- Served authentic Maryland Blue Crabs while ensuring compliance with food-handling standards for customer safety.
- Built rapport with regulars, enhancing customer loyalty through consistent, high-quality service.
- Managed operations at two locations, maintaining reliability and flexibility.
Bartender
2 Years- Prepared mixed cocktails for customers at the bar. and maintained a safe, fun bar environment.
- Partnered with management and regulars to foster a friendly and inviting environment.
- Delivered efficient bar service with attention to detail and customer satisfaction.
Education
AA - Restaurant Management
- Expected May 2026
- Dean’s List (Spring 2025)
- Relevant Coursework: Hospitality Supervision, Marketing, Cost Control, Operations Management, Customer Service, Sanitation & Safety, Business Communications, Computer Applications, Menu Planning & Cost Analysis.
- GPA: 3.865
High School Diploma
Skills
Menu recommendations
Cash handling expertise
Safety compliance
High-volume service
Organization and restocking
Opening/Closing Procedures
Hotel housekeeping
Fast
Accurate Multitasking
Food Safety Standards
Effective Customer Interaction
Organized and reliable
Food Presentation Techniques
Teamwork and collaboration
Customer engagement
Team collaboration
Multitasking
Safety & Sanitation Compliance
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved many which led to them knowing the issues .
Languages
English
Full Professional
Timeline
Chipotle Crew Member
Chipotle
04.2026 - CurrentRead More
Housekeeper
Comfort Suites
06.2024 - CurrentRead More
Server / To-Go / Dishwasher
Old Mill Eatery & Smokehouse
01.2016 - 01.2021Read More
Server
Famous Dave’s
01.2014 - 01.2016Read More
Server
Chesapeake Crab Company
01.2012 - 01.2014Read More
Bartender
Shipwrecked Bar & Grill
01.2012 - 01.2014Read More
Hedgesville High School
High School Diploma
Read More
Shasta College
AA from Restaurant Management
Read More