Fallon Sullivan
Chesapeake
Summary
Diligent NOC Engineer with 10 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects, and leading operations assessment.
Overview
11
11
years of professional experience
Work History
Low-Voltage Cable Technician
Poe Enterprises
09.2022 - 05.2023
- Installation, repair, troubleshooting, demolition of layer 1-3 network hardware.
- Installation of WAP, Bridges, backbone and horizontal cabling, network camera hardware, monitor displays, security devices, intrusion detection, switches, UPS.
- Worked in various professional environments ranging from construction sites to in-use office buildings, department stores, apartment buildings, and warehouses.
Professional Education/Development
TCC
06.2016 - 09.2022
- Strengthened skills relating to asset troubleshooting, UNIX/Linux Server Administration, ICND1-Cisco Networking, Cyber Security, Business Communications, Virtualization Technologies.
- Familiarization with industry standards, practices, systems, and tools.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Tier 2 Admin
United States Coast Guard
06.2014 - 06.2016
- Provided Incident Management and Monitoring through the use of BMC Remedy.
- Configuring, maintaining, and upgrading servers, end-user assets.
- Utilized Active Directory Users and Computers(ADUC) management of Users, groups, passwords.
- Performed proper destruction, storage, maintenance, and control of sensitive information-carrying devices in accordance with SLA requirements.
- Monitored BMC Remedy ticket queue for Incidents and Workorders that were managed by our CSD to troubleshoot issues for clients asset, account, and connectivity issues in an Area of Responsibility(AOR) of over 500 end users along the Atlantic Coast, and remote assets in Bahrain.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, maintained, and managed Unsecure, Secure(S, TS) network, end-user assets, and servers.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Network Operations Center Admin
United States Coast Guard
05.2012 - 06.2014
- Maintained communications between Land and Sea assists through several Layer 1/2 media (Copper, Fiber, SATCOM, VHF, UFH, HF).
- Ensured accessibility and monitoring services for CG assets. CG HQ, Area HQs, District HQs, Ships.
- Administrated networks on 24/7 watch schedule including 12 hour shifts overnight, and during business hours.
- Managed Windows Server 2003, Exchange Messaging System Server, Microsoft Outlook, Satellite Communications Messaging System, Domain Controller, File/Application and Print service issues.
- Maintained Remote assets through VPN sessions to observe, manage, and update remote servers.
- Monitored UNCLAS, CLAS, Secret, and TS circuits.
- Configured CISCO Switches and Routers when in accordance with established guidelines and best practices.
- Establishment of Hot Site transfer to Communications Command from the old CAMSLANT for UNCLAS and CLASSIFIED intranet for Layer 1-4 hardware and software.
Education
AAS - Information Systems Technology: Network Administration
Tidewater Community College
Virginia05-2021
Skills
- Server Administrator: ADUC, Exchange, File/Print, DELLs
- Environments: UNCLAS(NIPR), Secret(SIPR), and Top Secret
- Standards: EIA/TIA, TEMPEST
- BMC Remedy: Work Orders, Incidents, Tasks
- Network Switch: CISCO 2960, 3850
- Microsoft Office: 2000-2016
- Office 365
- Virtualization: VMWare
Timeline
Low-Voltage Cable Technician
Poe Enterprises
09.2022 - 05.2023
Professional Education/Development
TCC
06.2016 - 09.2022
Tier 2 Admin
United States Coast Guard
06.2014 - 06.2016
Network Operations Center Admin
United States Coast Guard
05.2012 - 06.2014
AAS - Information Systems Technology: Network Administration
Tidewater Community College
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