Summary
Overview
Work History
Education
Skills
Certification
Goals
Timeline
Generic

Fallon Valakis

Charleston,SC

Summary

Nine years of experience in diverse customer service environments, demonstrating strong communication and problem-solving skills. Proven ability to excel in food, health, and retail industries, ensuring high levels of customer satisfaction. Proficient in phone communication and computer-based systems, contributing to efficient service delivery. Recognized as a collaborative team player with a positive and enthusiastic approach to customer interactions. Dedicated bartender with expertise in communication, active listening, and customer service. Proven ability to thrive in high-pressure environments while maintaining a focus on delivering exceptional service. Dynamic bartender skilled in multitasking and handling high-volume customer interactions. Known for strong communication and organizational abilities, contributing to positive customer experiences and team efficiency in fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Uptown Social
02.2020 - Current
  • Interacting with customers and making conversation.
  • Able to handle high stress situations in a professional manor.
  • Handling a high volume of customers and having to move at a quick pace.
  • Counting money in a timely manor.
  • Dealing with a lot of money.
  • Working as a team.
  • Listening to customers and giving suggestions.
  • Multitasking, making drinks while ringing people up keeping conversation.
  • Handling multiple transactions at once.
  • Able to switch from good customer service to high volume.
  • Dealing with difficult customers and diffusing the situation.

EDUCATOR

LULULEMON
10.2019 - 04.2020
  • Greeting guests in the store.
  • Customer service and selling products to guests.
  • Educating guests on our products so they pick what's best suited for them.
  • Answering the phone.
  • Personal responsibility and being a reliable employee.
  • Multitasking such as educating guests while tidying store.
  • Powerful communication skills with employer and coworkers.
  • Leadership.
  • Teamwork.

SOCIAL MEDIA LEAD

LULULEMON
10.2019 - 04.2020
  • In charge of Lululemon's local facebook page.
  • Make creative posts to drive local business.
  • Communicate on the page with people that ask questions.
  • Engage with page viewers to get them in the store.
  • Advertise new products in a desirable manner.
  • Thoughtfully put together photos to catch the eye of viewers.

RECEPTION/MEMBER SERVICE ASSISTANT

LONGEVITY FITNESS CHARLESTON
10.2019 - 03.2020
  • Greeting members and promptly checking them in for either their personal training session or class.
  • Keeping the studio clean and organized.
  • Using the appointment booking system, Mind Body.
  • Answering and talking on the phone in a professional manner.
  • Selling memberships and packages.
  • Shadowing trainers in classes and private sessions.
  • Organizing studio files.
  • Making excel graphs (studio income and total amount made from sold memberships).

CASHIER CUSTOMER SERVICE

DICKS SPORTING GOODS INC
11.2018 - 08.2019
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Achieving established goals.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.

SERVER ASSISTANT/EXPO

LUCKY ROOSTER KITCHEN AND BAR
08.2018 - 11.2018
  • Bussed and reset tables and kept the dining room and work areas clean.
  • Resolved guest complaints quickly and efficiently.
  • Maintained clean dining room, lobby and service areas always.
  • Uphold standards of cleanliness, food handling and safety.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted customers with carry-out service.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
  • Observed tables to promptly respond to requests and refill beverages.
  • Developed and maintained positive working relationships with others to reach business goals.

physical therapy intern

optimum physical therapy
10.2017 - 06.2018
  • Supported departmental staff by answering phone calls and responding to emails.
  • Guided patients through their daily physical therapy exercises.
  • Kept the office and gym space tidy.
  • Got patients ice or heating pads to finish their appointments for the day.
  • Organized and created folders consisting of exercises for different types of injuries.
  • Printed schedules for the day and learned how to book appointments.

hostess

West end wine bar and pub
08.2015 - 06.2018
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Promoted items on beverage lists and restaurant specials.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Folded napkins throughout the day to maintain an adequate supply.

Education

Some college - general education

Technical College of The Lowcountry
Beaufort, SC
05-2019

high school diploma -

Woodgrove High School
Purcellville, VA
06.2018

Skills

  • Communication skills
  • Active listening
  • Computer literacy
  • Work ethic
  • Goal orientation
  • Planning and organization
  • Customer focus
  • Sales strategy
  • Cash management
  • Problem-solving
  • Friendly demeanor
  • Team collaboration
  • Patient care
  • Personability
  • Time management

Certification

  • TRX instructor training through Jennie Brooks
  • The Works cycle spin instructor training

Goals

Dedicated professional seeking to expand my skill set beyond bartending by gaining more expertise in the retail sector. Eager to enhance my knowledge of the fashion industry and explore opportunities for growth within this dynamic field.

Timeline

Bartender

Uptown Social
02.2020 - Current

EDUCATOR

LULULEMON
10.2019 - 04.2020

SOCIAL MEDIA LEAD

LULULEMON
10.2019 - 04.2020

RECEPTION/MEMBER SERVICE ASSISTANT

LONGEVITY FITNESS CHARLESTON
10.2019 - 03.2020

CASHIER CUSTOMER SERVICE

DICKS SPORTING GOODS INC
11.2018 - 08.2019

SERVER ASSISTANT/EXPO

LUCKY ROOSTER KITCHEN AND BAR
08.2018 - 11.2018

physical therapy intern

optimum physical therapy
10.2017 - 06.2018

hostess

West end wine bar and pub
08.2015 - 06.2018

Some college - general education

Technical College of The Lowcountry

high school diploma -

Woodgrove High School

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