Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Work History
Crew Manager
4 Years 1 Month
Garron jerk | 02.2020 - 03.2024
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Managed staff schedules and maintained adequate coverage for all shifts.
Purchased food and cultivated strong vendor relationships.
Crew Member
1 Year 2 Months
Arby's | 04.2020 - 06.2021
Documented customer orders and conveyed special requests to kitchen staff.
Trained new team members on procedures, customer service, and sales techniques.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Shift Leader
3 Years 5 Months
Mccaskill Grill | 07.2022 - 12.2025
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Crew Member Team Leader
2 Years 7 Months
Ladybug Restaurant | 12.2017 - 07.2020
Set performance goals for individual team members and created reward systems and contests.
Supervised team members and oversaw effective and efficient completion of job duties.
Distributed necessary tasks and duties during each shift.
Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
Crew Member
3 Years 5 Months
Popeyes | 07.2015 - 12.2018
Worked front counter, drive-thru and other areas.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Collaborated with team members to complete orders.
Operated cash register to ring up final bill and process various forms of payment.