Fallon Willson
Denham Springs,LA
Summary
Goal-oriented sales representative dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
9
9
years of professional experience
Work History
Student Admissions Representative
Accelerated Academy
11.2021 - Current
- Supported students through admissions process by answering questions and assisting with forms.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion.
- Answered phones, called prospects and handled initial email contacts for applicants to both the dental assisting and pharmacy tech programs.
- Assisted applicants with admissions process and served as point of contact throughout their experence.
CoolSculpting Specialist
Weiler Plastic Surgery
09.2021 - 11.2021
- Consulted with prospective patients about the procedure and whether or not they were a candidate for it.
- Listened and responded to customer requests and did my best to provide with with superior service for treatments.
- Charted all patient information for patient records.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored industry trends to adapt strategies accordingly.
Patient Care Coordinator
Weiler Plastic Surgery
06.2020 - 09.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered patient & consult calls throughout the day to thoroughly explain products and produces offered at the clinic.
- Handled the financial intake during the pre-op appointments.
- Worked with patients to schedule their follow up appointments during clinic time.
Patient Care Representative
Ghere Plastic & Reconstructive Surgery
08.2019 - 05.2020
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages.
- Handled prescription refill requests.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Receptionist
Heck Industries
04.2017 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Server
The Little Village
10.2014 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree -
Baton Rouge General Medical Center - Radiologic Technology
Baton Rouge, LARiver Parishes Community College
Sorrento, LASkills
- Positive Communication Skills
- Interdepartmental Communication
- Problem Solving
- Branding Strategy
- Customer Satisfaction
- Rewards Programs
- Patient Admission
- Company Standards
- Sales Goal Attainment
- Strategic Selling
- Time Management
Timeline
Student Admissions Representative
Accelerated Academy
11.2021 - Current
CoolSculpting Specialist
Weiler Plastic Surgery
09.2021 - 11.2021
Patient Care Coordinator
Weiler Plastic Surgery
06.2020 - 09.2021
Patient Care Representative
Ghere Plastic & Reconstructive Surgery
08.2019 - 05.2020
Receptionist
Heck Industries
04.2017 - 02.2018
Server
The Little Village
10.2014 - 06.2017
No Degree -
Baton Rouge General Medical Center - Radiologic Technology
River Parishes Community College
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