Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Fallone Ysmat

Philadelphia,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

5
5
years of professional experience

Work History

Stower

Amazon
Florence, NJ
08.2023 - Current
  • Superuser
  • Received incoming shipments, counted items manually or using a scanner, and verified accuracy of contents against purchase orders.
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Inspected items for damage or defects before stowing.
  • Scanned and placed items into specific storage locations using handheld scanners.
  • Followed safety protocols to prevent accidents and injuries in the workplace.

Customer Service Cashier

Money Transfer
Philadelphia, PA
01.2020 - 06.2023
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and provided friendly customer service.
  • Received payment by cash or digital payments.
  • Balanced cash drawers at the end of each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Addressed customer questions and concerns regarding products and services.
  • Informed customers of in-store promotions or pricing specials.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Built and maintained productive relationships with employees.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted customers with locating merchandise within the store.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Education

High School Diploma -

Olney Charter High School
Philadelphia, PA
06-2017

Skills

  • Visual Inspection
  • Safety Procedures
  • Reading Comprehension
  • Scheduling
  • Call Center Operations
  • Hand-Eye Coordination
  • Appointment Scheduling
  • Stock Rotation

Languages

5,2,4,4

Education and Training

other

Timeline

Stower

Amazon
08.2023 - Current

Customer Service Cashier

Money Transfer
01.2020 - 06.2023

High School Diploma -

Olney Charter High School
Fallone Ysmat