Fallou Diakhoumpa
New York,NY
Summary
A hands-on leader with strong expertise in sales, marketing, and brand management. Proven track record of driving results through active collaboration, customer engagement, and strategic initiatives, seeking to apply my experience as a Salesperson at Crocs. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing the work of completion consultants and completion supervisors. Successfully introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
1
1
year of professional experience
Work History
Manager of Operations
Five Guys Burgers
03.2024 - 08.2024
- Actively served customers at peak hours, efficiently handling transactions and reducing wait times by 10%.
- Delivered personalized customer service by recommending items and upselling, increasing average transaction values by 5%.
- Collaborated directly with kitchen staff during rush hours, ensuring smooth communication and timely order deliveries.
- Took responsibility for cash handling and daily reconciliation, maintaining 100% accuracy in reports.
- Solved customer issues on the spot, addressing complaints and ensuring satisfaction, reducing customer grievances by 15%.
- Trained new employees in POS system operation and service best practices, contributing to a more efficient team.
- Assisted with inventory tracking by reporting shortages and ensuring supplies were stocked.
- Kept the cashier station organized and clean during busy shifts, improving workflow and store cleanliness.
- Participated in daily team huddles, providing insights and feedback to improve customer experience and sales.
- Engaged with customers through friendly conversation, creating a welcoming atmosphere that encouraged repeat business.
Marketing Specialist
Electric Sunshine
04.2023 - 02.2024
- Actively led the marketing team in executing a 6-month campaign that increased brand visibility by 20%, directly creating and coordinating websites, contents, designs.
- Took charge of managing social media platforms, crafting compelling content that boosted follower engagement by 30%, while responding in real-time to customer inquiries and feedback.
- Conducted detailed market research, generating key insights that directly informed a new product launch, which resulted in a 15% increase in sales.
- Developed digital marketing campaigns, overseeing ad performance daily and optimizing in real-time, resulting in a 25% rise in online traffic.
- Organized and executed product launch events, personally managing relationships with vendors and sponsors, drawing over 500 attendees.
- Created and sent personalized email campaigns, actively tracking responses and making adjustments, which improved click-through rates by 18%.
- Led weekly strategy sessions with cross-functional teams to ensure alignment of marketing and sales initiatives, achieving a 12% increase in revenue.
- Directly managed vendor relationships to ensure smooth delivery of marketing materials, negotiating cost-saving deals without sacrificing quality.
- Tracked and presented key performance indicators (KPIs) to senior management, offering insights that shaped future campaign decisions.
- Spearheaded influencer collaborations, personally selecting and managing relationships with influencers that boosted product awareness among key demographics.
Brand Manager
BloundHouse Fashion Week
08.2024 - 12.2023
- Actively managed the brand’s presence at Fashion Week, working hands-on with designers and media partners, increasing brand recognition by 25%.
- Led the planning and execution of promotional activities during Fashion Week, collaborating with influencers to attract a 15% larger audience.
- Took the reins of cross-functional teams, ensuring seamless coordination between PR, marketing, and operations, which resulted in a smooth event that increased sales by 10%.
- Directed the creative team in producing all visual materials for the event, ensuring the brand’s aesthetic was consistent across all touchpoints.
- Negotiated and secured sponsorships, personally presenting proposals that brought in 20% of event revenue.
- Organized exclusive after-parties and VIP events, coordinating directly with event managers to enhance brand visibility among high-profile attendees.
- Played a hands-on role in developing partnerships with media outlets, leading to increased press coverage and interviews that positioned the brand at the forefront of the fashion scene.
- Managed a $20,000 event budget, working closely with finance to ensure cost efficiency while maximizing promotional impact.
- Actively analyzed post-event feedback and data, using insights to shape future brand strategies and improve customer engagement.
- Engaged with key stakeholders on-site, personally attending events to build relationships and ensure brand objectives were met.
Education
Certification - Civic Leadership
Kansas State University
Kansas State08.2019
BBA - Public Finance
Institut Africain De Management
Senegal08.2017
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Strategic Planning
- Operations Management
- Goal Setting
- Inventory Management
- Operations Oversight
- Schedule Management
- Inventory Control
- Delegation
- Revenue Generation
- Business Development
- Staff Development
- Financial Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Brand Manager
BloundHouse Fashion Week
08.2024 - 12.2023
Manager of Operations
Five Guys Burgers
03.2024 - 08.2024
Marketing Specialist
Electric Sunshine
04.2023 - 02.2024
Certification - Civic Leadership
Kansas State University
BBA - Public Finance
Institut Africain De Management
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