Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fallyn Edler

Milton,FL

Summary

Reliable Medical Support professional with 19 years of experience in multiple healthcare environments. Expertly assist with office operations and physician support by gathering patient information, patient calls, applying casts/splints and wound care. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Offering a strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Merchandiser

Certified Clinical Medical Assistant

Baptist/Andrews Institute Orthopaedic Trauma
05.2022 - Current
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
  • Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Applied Orthopaedic casts and splints
  • Applied Orthopaedic DME

Certified Medical Assistant

West Florida Medical Center Clinic
08.2021 - 04.2022
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Medical Assistant

Medical Center Clinic Dermatology
06.2021 - 08.2021
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Receptionist Coordinator

Kelly Services-Pensacola State College
02.2019 - 03.2020
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Improved client relations with exceptional communication skills, providing information on products and services as needed.
  • Increased office productivity through expert management of filing systems, records, and correspondence.
  • Collaborated with team members to ensure seamless coordination of daily operations and special events.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Contributed to positive work culture by actively participating in team meetings and fostering open communication among colleagues.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Visual Manager

Belk Department Store
08.2017 - 04.2018
  • Enhanced customer experience by creating visually appealing and organized store layouts.
  • Collaborated with the sales team to optimize product placement, resulting in increased sales.
  • Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
  • Maintained a visually engaging environment, ensuring brand consistency across all marketing materials.
  • Trained new employees on visual merchandising techniques, encouraging professional growth and development.
  • Conducted weekly walkthroughs with store leadership teams to assess areas for improvement in presentation standards and provide constructive feedback for continuous enhancement of the store environment.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Assistant Sales Manager

Who's Who
01.2014 - 08.2017
  • Increased customer satisfaction by addressing their needs promptly and efficiently.
  • Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.

Medical Support Specialist

Family Residences and Essential Enterprises, Inc.
01.2010 - 08.2014
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Supported patients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Assisted disabled patients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
  • Cared for patients with Prader-Willi Syndrome
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.

Lead Hostess/Trainer

Blackstone Steakhouse
02.2007 - 01.2010
  • Trained new employees, Scheduled Reservations, Assigned Tables and schedule, Answered phones, Assisted with setting up Conference rooms

Medical Assistant

Richard R. ROMANOWSKI M.D.
08.2004 - 01.2007
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
  • Reduced wait times for patients by implementing efficient check-in and check-out procedures.
  • Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
  • Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
  • Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
  • Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
  • Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Implemented care and efficiency improvements to support and enhance office operations.

Education

Bachelor's degree - Business Administration

Southern New Hampshire University
02.2024

Diploma - Medical Assisting

Fortis Institute
Pensacola, FL
01.2021

Skills

  • HIPAA Compliance
  • Patient-Focused Care
  • Medical Terminology
  • Patient Flow Management
  • Medical Office Administration
  • Procedure Assistance
  • Patient Feeding
  • Wound Care Specialist
  • Orthopedic Splints / Casting
  • Monitoring Patient Progress
  • Reliable Team Player
  • Electronic Medical Records
  • Direct Patient Care
  • Medical Supply Inventory
  • Telephone Etiquette

Certification

  • BLS CertificationAHA Certification
  • Certified Clinical Medical Assistant (CCMA)
  • Certified Medical Assistant

Timeline

Certified Clinical Medical Assistant

Baptist/Andrews Institute Orthopaedic Trauma
05.2022 - Current

Certified Medical Assistant

West Florida Medical Center Clinic
08.2021 - 04.2022

Medical Assistant

Medical Center Clinic Dermatology
06.2021 - 08.2021

Receptionist Coordinator

Kelly Services-Pensacola State College
02.2019 - 03.2020

Visual Manager

Belk Department Store
08.2017 - 04.2018

Assistant Sales Manager

Who's Who
01.2014 - 08.2017

Medical Support Specialist

Family Residences and Essential Enterprises, Inc.
01.2010 - 08.2014

Lead Hostess/Trainer

Blackstone Steakhouse
02.2007 - 01.2010

Medical Assistant

Richard R. ROMANOWSKI M.D.
08.2004 - 01.2007

Merchandiser

Bachelor's degree - Business Administration

Southern New Hampshire University

Diploma - Medical Assisting

Fortis Institute

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Fallyn Edler