Hi, I’m
Fallyn Gilliam
Bel Air,MD
Summary
Enthusiastic and reliable, I take pride in providing excellent customer service and creating a memorable dining experiences for restaurant customers. Through my job experiences i have learned to anticipate customer needs, address complaints and resolve issues in timely manner all while maintaining costumer satisfaction. I do well in maintaining my focus and positive attitude in stressful situations and/or high-volume/ fast paced environments.
Overview
2
years of professional experience
Work History
Mercy RidgeTitanium,MD
Server
12.2021 - 07.2022
Job overview
- Customer service: Greet customers, answer questions, and provide excellent service
- Food and drink: Take orders, serve food and drinks, and make menu recommendations
- Communication: Work with the kitchen to process orders and accommodate special requests
- Dining room: Set tables, prepare the dining room, and maintain its ambiance
- Safety: Follow sanitation, safety, and alcohol beverage control policies
- Cleanliness: Clear tables and clean restaurant spaces
- Process payments, assist with opening and closing duties, and receive feedback
PublixRichmond, VA
Cashier
11.2020 - 08.2021
Job overview
- Processing transactions: Scanning items, ringing up sales, and bagging items
- Collecting payment: Accepting cash, checks, and credit card payments, and making change
- Providing customer service: Answering questions, greeting customers, and resolving conflicts
- Maintaining records: Reconciling sales receipts and records, and maintaining accurate inventory records
- Following policies and procedures: Familiarizing myself with store procedures for coupons, gift cards, and age-restricted products
- Keeping the area clean: Maintaining a clean and organized checkout area, and tidying up point-of-purchase stock
Education
Aberdeen High SchoolAberdeen, ID
High School Diploma
05.2025
Skills
Adaptability
Attention to detail
Problem-solving
Patience
Persuasion skills
Positivity
Timeline
Server
Mercy Ridge
12.2021 - 07.2022
Cashier
Publix
11.2020 - 08.2021
Aberdeen High School
High School Diploma