Fallyn Ingram Skinner
Columbus,OH
Summary
Resourceful and detail oriented, I was often recognized for high productivity and efficient completion of tasks. Skilled in claims handling, liability assessment, and negotiation, ensuring thorough and fair case resolutions, as well as property management. With many years of experience in the food industry background in managing restaurant front-of-house operations, training new employees, as well as serving, bartending, event planning, and hosting. I've demonstrated an ability to improve guest experience through effective communication and problem-solving, creating lasting experiences.
Overview
7
7
years of professional experience
Work History
Bartender
TAFTS BREWPOURIUM
07.2024 - 11.2024
- Greeted customers and provided excellent customer service
- Kept track of all orders made by customers and communicated them promptly to kitchen staff
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Assisted in setting up the bar for service shift
- Performed opening and closing duties including restocking supplies
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Organized storeroom inventory of supplies such as cups, napkins, straws
- Processed payments accurately and efficiently with POS system
- Provided drink suggestions to customers based on their preferences
- Resolved customer complaints in a professional manner
Lead Hostess
RUTH'S CHRIS STEAK HOUSE
08.2023 - 06.2024
- Inspected dining room area for cleanliness before each shift began
- Coordinated efforts between kitchen staff and waiters to ensure efficient service times
- Monitored dining room activities to ensure quality service standards were met
- Assigned tasks to other hostesses based on their skill level or experience
- Verified reservations prior to seating guests
- Provided feedback to hosts regarding their performance in order to help them reach their goals
- Coached individual hosts on how best to handle difficult customers or challenging situations
- Worked closely with management team to develop strategies for improving customer satisfaction levels
Bodily Injury Adjuster
STATE FARM INSURANCE
04.2022 - 01.2024
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Updated customer accounts, addresses and contact information within call management databases
- Assessed damage estimates for repair costs or replacement value of damaged property
- Investigated and evaluated insurance claims to determine valid coverage, liability, and damages
- Conducted interviews with claimants, witnesses, medical providers, attorneys as needed for investigation of the claim
Claims Representative
ROOT INSURANCE
09.2020 - 01.2021
- Performed data entry into internal systems to ensure accurate tracking of claim activity
- Maintained detailed records of all insurance claims activities in accordance with company policies
- Adhered to established protocols when conducting research into historical claims data
- Monitored incoming mail for timely receipt of new claim forms and supporting documentation
- Answered customer inquiries regarding status and payment information, or transferred customer to correct department for further assistance
Customer Service Representative
ROOT INSURANCE - CONTRACT VIA DAWSON
04.2020 - 07.2020
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Updated customer accounts, addresses and contact information within call management databases
Assisted Property Manager
MGI COMMUNITIES
09.2018 - 04.2020
- Developed strong, professional relationships with residents by delivering exemplary service and engagement
- Conducted tours of vacancies with prospective tenants
- Collected monthly assessments, rental fees, deposits and payments
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
Lead Hostess
DUE AMICI
04.2018 - 09.2018
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant
- Provided assistance to other departments during peak hours if needed
- Monitored dining room activities to ensure quality service standards were met
- Coordinated with events manager, Lexie regarding all events such as wedding receptions and engagement parties
- Verified reservations prior to seating guests
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas
- Managed incoming calls during busy shifts
Lead Leasing Agent
OLENTANGY VILLAGE
10.2017 - 09.2018
- Maintained 100% occupancy rate throughout the year
- Inspect models and available 'market ready' units
- Demonstrate community and apartment/model while applying product knowledge by communicating the features and benefits
- Walk prospects through application while securing deposit in accordance with company procedures & Fair Housing requirements
- Update availability report, process applications for approvals
- (i.e., credit check, background checks, rental history, etc.)
- Create lease and go over appropriate paperwork with new resident
- Input information on Yardi System accurately
- Posted all notices throughout the community
- Attended regular fair housing training
Education
Bachelors Of Science - Public health
THE OHIO STATE UNIVERSITY
Columbus, OH05.2016
Skills
- Adaptability
- Organized planning
- Attention to detail
- Patience
- Calm demeanor
- Positive attitude
- Clear communication
- Problem-solving
- Conflict resolution
- Professional appearance
- Customer service management
- Reservation management
- Efficient multitasking
- Scheduling software
- Team collaboration
- Guest relations
- Time management
- Interpersonal skills
Performancesummary
Resourceful and detail oriented, I was often recognized for high productivity and efficient completion of tasks. Skilled in claims handling, liability assessment, and negotiation, ensuring thorough and fair case resolutions, as well as property management. With many years of experience in the food industry background in managing restaurant front-of-house operations, training new employees, as well as serving, bartending, event planning, and hosting. I've demonstrated an ability to improve guest experience through effective communication and problem-solving, creating lasting experiences.
Timeline
Bartender
TAFTS BREWPOURIUM
07.2024 - 11.2024
Lead Hostess
RUTH'S CHRIS STEAK HOUSE
08.2023 - 06.2024
Bodily Injury Adjuster
STATE FARM INSURANCE
04.2022 - 01.2024
Claims Representative
ROOT INSURANCE
09.2020 - 01.2021
Customer Service Representative
ROOT INSURANCE - CONTRACT VIA DAWSON
04.2020 - 07.2020
Assisted Property Manager
MGI COMMUNITIES
09.2018 - 04.2020
Lead Hostess
DUE AMICI
04.2018 - 09.2018
Lead Leasing Agent
OLENTANGY VILLAGE
10.2017 - 09.2018
Bachelors Of Science - Public health
THE OHIO STATE UNIVERSITY
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