Fallyn Nichols

* Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

• Brand management- Rollout of new merchandise and displays to increase sales and to maintain positive growth in customer retention.
• Leads a staff of 30+ employees constantly creating unique and efficient ways to drive business.
• Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Manages payroll, scheduling, and inventory management for best practices.
• Constantly developing employees based on personal and career goals.
• Collaborates with the Store Manager to develop strategic plans for sales growth and operational improvements.
• Oversees staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
• Manages daily store operations to ensure optimal customer service and employee productivity.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.

• Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
• Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
• Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
• Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Brand new location
• Helping get the salon to its fullest potential by working closely with Owner
• Creates a positive environment to uplift teams and motivate them to achieve success
• Come up with creative ways to advertise the salon to bring the guest in; Sending out mailers, posting on social media, putting ads in magazines
• Come up with monthly must haves to advertise our other services we provide
• Thoroughly go over weekly payroll to ensure accuracy in services and hours per stylist
• As well as, checking in on receptionist daily goals to ensure they reach their fullest potential
• Other roles are the same as Refine Men's Salon in Laguna Niguel.

• Goes above & beyond to provide excellent customer service
• Manages Stylist to their fullest potential by keeping them focused to achieve all Salon and Personal goals
• Manages receptionist to be very detailed, independent, self sufficient, and accountable and provide outstanding customer service to guest
• Trains all receptionist and stylist on hospitality and best way to achieve a happy guest
• Books appointments, Up-helps services over the phone an in person, and Promotes membership sales
• Manages all social media to promote business and respond to potential new guest about services
• Calls New Clients to follow up on visits and retain feedback to assure Salon success
• Provides quarterly reviews to Stylist and Receptionist.

• Provides excellent service to clients with very outgoing personality
• Works with excel, word, outlook to book clients and set up referral profile
• Screens calls and responds to email inquiries about services
• Sets up new clients by talking up services and benefits

• Provides excellent customer service to customers with great attitude and overzealous mind to make numbers and give customers a great shopping experience
• Manages and coordinates merchandising of all products and the placement
• Completes accounting for store, completes deposits, ensures safe count is accurate, and ensure drawers have accurate amount of banknote
• Coaches and leads team by providing great leadership skills and the eagerness to achieve excellent store results
• Performs Scheduling duties.

• Manages, develops, and coordinates the personnel, merchandising, and operational functions maximizing sales, profits, and client experiences of a $2.5 million store
• Leads store consumer related marketing capture consistently achieving top results in district and region
• Oversees visual merchandising and the timely/concise execution of company directives
• Partners with SM and DM to perform the human resource functions of recruiting, training, scheduling, payroll, and performance coaching
• Ensures that all store banking and accounting are executed accurately and completely
• Performs audits regularly to ensure loss prevention guidelines are followed.

• Provided engaging leadership skills to build team environment
• Oversaw team daily exercises to build strength and motivated to perform to the high stability
• Led by example by being very outgoing and highly spirited to achieve team success
• Established innovative routines for the team to learn and perform.