Falocquious Smith
Phoenix,AZ
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Securitas SCIS
03.2025 - Current
- Ensured adherence to protocols by supervising security personnel, leading to improved team performance.
- Developed robust security procedures that effectively mitigated risks and enhanced overall safety.
- Conducted training sessions regularly, boosting team competence in emergency response tactics.
- Streamlined documentation processes for security events by managing an efficient incident reporting system.
- Maintained asset protection through oversight of access control systems in line with policies.
- Resolved security breach issues through thorough investigations while protecting confidentiality.
- Facilitated prompt responses by monitoring alarm systems and reviewing CCTV footage.
- Informed management of security developments by preparing detailed reports on activities.
Service Member
US Army
04.2022 - 10.2023
- Coordinated resources and personnel, achieving mission success in high-pressure scenarios.
- Implemented comprehensive standard operating procedures to uphold compliance and safety standards.
- Minimized equipment downtime through effective management of maintenance schedules ensuring readiness.
- Optimized logistical support for missions, enhancing resource allocation strategies.
- Drove team performance improvement with training initiatives aimed at operational efficiency.
- Mentored junior service members, fostering a culture of teamwork and skill development.
- Promoted a supportive work environment, significantly increasing overall morale among team members.
- Provided mentorship on career development opportunities to junior personnel, enhancing professional growth.
Autoglass Technician
HyperSport Automotive LLC.
04.2021 - 07.2021
- Performed quality auto glass installations, specifically in windshield replacement and repairs.
- Ensured clean, organized workspaces free of hazards during operations.
- Inspected completed installations for defects, adhering to company quality standards.
- Processed payments efficiently while maintaining detailed service records.
- Executed seal replacements around windows to mitigate water damage risks.
- Obtained appropriate glass materials, identifying defects pre-installation.
- Removed obstructions such as clips and moldings to facilitate safe installations.
- Applied best practices for surface preparation before installing glass components.
Shipping Material Handler
Volt Workforce Solutions
02.2021 - 04.2021
- Prevented load shifting or damage by using bracing and strapping techniques.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Demonstrated and applied product knowledge of all company SKUs.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Handled day-to-day shipping and receiving overseeing more than [Hundreds If not one thousand] packages per day.
Lead Installation Technician
Statewide Installations
07.2020 - 02.2021
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.
- Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
Sales Associate
The Home Depot Store
02.2020 - 07.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Loaded and unloaded merchandise using ladder and pallet jack.
Lead Autoglass Technician
Courtesy Chevrolet
07.2019 - 10.2019
- Replaced windshields and windows in vans, trucks and cars.
- Wrote tickets, updated accounts and closed out work orders.
- Removed particles such as dirt and loose glass from damaged areas.
- Accepted and processed payments for services.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Kept work areas organized, clean and free of hazards.
- Applied primer, installed glass and monitored curing.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Processed returns of glass and moldings.
- Maintained inventory of automotive tools and installation materials.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
- Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
Autoglass Technician
Safelite Auto Glass
01.2018 - 07.2019
- Wrote tickets, updated accounts and closed out work orders.
- Replaced windshields and windows in vans, trucks and cars.
- Accepted and processed payments for services.
- Kept work areas organized, clean and free of hazards.
- Removed particles such as dirt and loose glass from damaged areas.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Met or exceeded company-defined quality and production goals.
- Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Maintained inventory of automotive tools and installation materials.
- Provided quality auto glass installation services, including windshield replacement and crack repair.
- Documented all service records and customer information to foster accuracy.
Lead satellite technician
Direct TV
04.2017 - 01.2018
- Gave customers accurate quotes on satellite repair and installation packages .
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Used [Cable Tech Training] and [Problem Solving Skills] to successfully troubleshoot and resolve satellite issues.
- Stayed up-to-date on changes in [Satellite TV] technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
- Made over [two-hundred & fifty] home visits to inspect, repair or install satellite systems.
- Set up and programmed devices and educated customers on use.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Configured internet connections, routers and wireless access for devices.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
Freight Handler
Freight Handlers Inc.
08.2016 - 01.2017
- Rigged trucks and secured cargo.
- Loaded and unloaded trucks.
- Attached labels to finalized products before shipment.
- Organized products to streamline packing procedures.
- Wrapped pallets in shrink wrap prior to loading.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Strapped items down over protective padding to secure throughout transportation.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Operated equipment while observing standard safety procedures.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Assistant Manager
Rescare Homecare
01.2015 - 02.2016
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Supervised daily activities and provided assistance to staff.
- Arranged transportation and accompanied patients to doctors' offices or errands.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Administered medication as directed by physician.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Kept clients engaged in social networks and communities.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Evaluated client progress toward established annual and quarterly goals.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Scheduled and accompanied clients to medical appointments.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Delivered compassionate care to improve and enhance patient lives.
- Developed rapport to create safe and trusting environment for care.
- Ran errands for customers, including shopping, and picking up other necessities.
- Assisted disabled clients to support independence and well-being.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Documented vitals, behaviors and medications in client medical records.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Education
No Degree - General Studies
Glendale Community College
Phoenix, AZNo Degree - General Studies
Chandler Gilbert Community College
Chandler, AZSkills
- Mobile car detailing
- Quality assurance expertise
- Customer service excellence
- Pricing strategy and diagnostics
- Troubleshooting skills for malfunctions
- Confidentiality in customer data handling
- Calmness under pressure in service situations
- Effective complaint resolution techniques
- Strong service-oriented approach
- Attention to detail with multitasking ability
- Innovative problem-solving skills
- Communication proficiency, verbal and written
- Product upselling strategies and brand identity promotion
- Sensitivity to cultural differences in service delivery
Personal Training/ Athletic Development/ Health & Wellness.
Health & Wellness is vital to a long, injury free life, I strive to enrich my mind, body & spirit through consistent refinement on a day to day basis. Longevity resides within a forged & determined idea that practices basic principles in order to achieve a desired result. I love sharing my knowledge & ever-growing drive to share any knowledge I've obtained within my own fitness program. Firm application over time provides an abundance of physical, emotional, mental & spiritual benefits that are invaluable in the long marathon that is life. Continuation of a basic fitness program keeps a well lit fire within your mind & heart to persevere, focus, hone, & create new ideas of meaning & purpose. Personal training is an effective way to build interpersonal relationships & value with a multitude of minds. I strive to learn new ideas, feelings, ways of thinking in order to create a far more efficient way to achieve meaningful skills & relationships. Personal training allows me to create new bridges with people & focus on specific sets of goals that will be achieved, only after hard work, dedication & consistent refinement are applied repeatedly with an earnest attitude yielding outstanding results...That is my mission statement in all aspects of life.
Accomplishments
US Army Veteran that met & exceeded standards.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridTimeline
Security Supervisor
Securitas SCIS
03.2025 - Current
Service Member
US Army
04.2022 - 10.2023
Autoglass Technician
HyperSport Automotive LLC.
04.2021 - 07.2021
Shipping Material Handler
Volt Workforce Solutions
02.2021 - 04.2021
Lead Installation Technician
Statewide Installations
07.2020 - 02.2021
Sales Associate
The Home Depot Store
02.2020 - 07.2020
Lead Autoglass Technician
Courtesy Chevrolet
07.2019 - 10.2019
Autoglass Technician
Safelite Auto Glass
01.2018 - 07.2019
Lead satellite technician
Direct TV
04.2017 - 01.2018
Freight Handler
Freight Handlers Inc.
08.2016 - 01.2017
Assistant Manager
Rescare Homecare
01.2015 - 02.2016
No Degree - General Studies
Chandler Gilbert Community College
No Degree - General Studies
Glendale Community College
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