Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FALON PETTIGREW

Conyers,GA

Summary

Strategic leader in quality and patient safety, driving enterprise risk mitigation and infection prevention. Specializes in data analytics and stakeholder engagement to enhance governance and reporting. Improved risk visibility and accountability through effective change management and cultural transformation, successfully reducing repeat risk events.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager, Quality & Safety Improvement (IPC & Patient Safety)

Kaiser Permanente
Atlanta, USA
01.2024 - Current
  • Lead enterprise-wide patient safety reviews across medical office buildings and skilled nursing facilities.
  • Identified system risks and drove corrective action plans with defined ownership, timelines, and measurable outcomes.
  • Designed and facilitated Regional Patient Safety Huddles to align leadership, surface emerging risks, and expedite resolution.
  • Provide strategic oversight of Infection Prevention programs ensuring CDC/CMS compliance.
  • Partner with Regional Falls Committee to analyze trends and implement evidence-based interventions.
  • Extracted and interpreted safety data (MIDAS, Tableau) to create executive dashboards and prioritize improvement initiatives.
  • Advance Just Culture through coaching, case reviews, and safety education initiatives.
  • Impact: Strengthened governance structure, improved risk visibility, and enhanced cross-regional safety alignment.

Quality Consultant IV, Risk Management

Kaiser Permanente
Atlanta, USA
01.2021 - 01.2024
  • Partnered with executives and physicians to implement sustainable corrective actions, ensuring alignment with organizational goals and improving patient safety.
  • Facilitated governance meetings, delivering executive-level recommendations that informed strategic decision-making and enhanced accountability.
  • Investigated high-risk safety and quality events; conducted RCAs/CSAs and participated in Regional FMEAs to identify root causes and enhance safety protocols.
  • Built performance dashboards to trend safety events and inform strategic priorities.
  • Reinforced Just Culture principles and improved reporting engagement.
  • Impact: Improved event trending accuracy, reduced repeat risk events, and strengthened leadership accountability.

Lead Radiologic Technologist

Kaiser Permanente
Atlanta, USA
01.2014 - 01.2021
  • Led quality, compliance, and education initiatives to enhance departmental standards.
  • Standardized workflows and implemented quality control programs to ensure consistent patient care.
  • Supported regulatory compliance and preventive maintenance programs to maintain operational readiness.
  • Instructed clinical staff and trained on workflow processes.

Education

Master of Science - Management & Leadership

Western Governors University
Salt Lake City, UT

BBA - Bachelor of Science in Business Administration

Colorado Technical University
Colorado Springs, CO

Skills

  • Infection Prevention Oversight (IPC)
  • Quality & Patient Safety Leadership
  • Regulatory compliance
  • Root Cause Analysis (RCA)
  • FMEA
  • Process Standardization & Continuous Improvement
  • Change management
  • Enterprise Risk Mitigation
  • Program & Portfolio Management
  • Data Analytics (MIDAS, Tableau)
  • Cross-Functional Stakeholder Engagement
  • Governance & Executive Reporting

Certification

Registered Technologist RT(R)(T)(M)

Timeline

Manager, Quality & Safety Improvement (IPC & Patient Safety)

Kaiser Permanente
01.2024 - Current

Quality Consultant IV, Risk Management

Kaiser Permanente
01.2021 - 01.2024

Lead Radiologic Technologist

Kaiser Permanente
01.2014 - 01.2021

Master of Science - Management & Leadership

Western Governors University

BBA - Bachelor of Science in Business Administration

Colorado Technical University
FALON PETTIGREW