Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Falon Saint James

Amelia Court House,VA

Summary

Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

32
32
years of professional experience

Work History

General Manager

Launch Richmond
Midlothian, VA
02.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs controllable costs by 40%, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Maintained complete database of files, contacts and project materials.
  • Briefed senior executives on monthly projections, product launches and other marketing plans.
  • Submitted professional proposals and project scopes in response to Requests for Proposals.
  • Developed consumer-tailored print marketing materials for targeted distribution.
  • Reviewed historical data and secure customer information to advise strategic campaign development.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Managed employee disputes by employing conflict resolution techniques.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Conducted company-wide town hall meetings to convey updates.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations reducing shrink by 20%.
  • Managed training and operations through several IT changes that affected day to day operations.
  • Partners with community to provide mentorship to individuals that have work based challenges.
  • Provides education, training and mentorship for students just entering workforce.
  • Drove year-over-year business growth of 38% while leading operations, strategic vision and long-range planning.

Operations Manager

Lowe's
Richmond, VA
08.2019 - 12.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Leads multiple teams of 100 plus associates who work together to ensure customers receive exceptional service while shopping in clean, safe, well-stocked store.
  • Conducts safety walks, monitors use of store power equipment, and coaches associates around safe work practices.
  • Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with Lowe’s in-store experience.
  • Provides associate performance reviews and training opportunities on quarterly basis.
  • Controls frontend and backend operations including scheduling, hiring, achieving metrics and goals and ensuring compliance in company programs and standards.
  • Collaborates with leadership team to assess needs of our customers and develop best methods for achieving service, sales, and operational objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Investigated and resolved departmental non-conformances.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service of over 92%.
  • Responsible for annual inventory preparation and counting process. Was one of two stores in district to have positive inventory number.

Interim Store Manager

Dicks Sporting Goods ASM
Richmond, VA
02.2010 - 03.2019
  • Instrumental in establishing consistent 96% e-commerce fulfillment rate exceeding company average of 75.6%.
  • Traveled to several states to open new stores to establish performance standard and visual standards.
  • Participated in e-commerce test program to identify time saving processes to save labor hours increasing efficiency.
  • Ensured compliance to company standards and policies.
  • District on-boarding captain, was responsible for district compliance to help develop and retain talent.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Member of Dick's ASM Asset Protection program to recruit AP leaders within current organization.
  • Member of Tiger Team which went to underperforming stores to correct operational opportunities.

District Manager

Swank Properties
Norfolk, VA
01.1990 - 12.2009
  • Maintained high level of customer service within district by personal interactions with associates and customers.
  • Grew sales by analyzing data for strategic marketing campaigns and potential growth into new markets.
  • Achieved budgetary requirements by analyzing P&L's and reports to detect trends and took action to impact change.
  • Controlled payroll hours, expense budgets and cash control.
  • Provided annual performance reviews to all managers.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Built positive and productive relationships with store and field leadership.
  • Supervised 7 locations to enforce high-quality standards of operation.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Held weekly meetings general managers and sales managers to identify techniques to overcome sales obstacles.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Developed processes to save on costs and prevent losses.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Observed each general manager's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.

Education

Bachelor of Arts - Business Management

Virginia Wesleyan College
Norfolk, VA
05.1989

Skills

  • Budgeting and forecasting
  • Policies and Procedures Implementation
  • Cost Reduction Strategies
  • Performance Evaluations
  • P&L Management
  • Finance and Accounting Oversight
  • Administrative Management
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • Human Resources Oversight
  • Maximizing Profitability
  • Word Processing
  • Accounts Payable and Accounts Receivable
  • Administering Payroll
  • Restaurant Operations Management
  • Inventory Tracking and Management
  • Facility Renovation
  • Operational Efficiency
  • Team Recruiting and Onboarding
  • Customer Order Management
  • Google Docs
  • Safety Measures
  • Compliance Requirements
  • Inventory Management and Planning

Timeline

General Manager

Launch Richmond
02.2022 - Current

Operations Manager

Lowe's
08.2019 - 12.2021

Interim Store Manager

Dicks Sporting Goods ASM
02.2010 - 03.2019

District Manager

Swank Properties
01.1990 - 12.2009

Bachelor of Arts - Business Management

Virginia Wesleyan College

Similar Profiles

CREATE PROFILE
Falon Saint James