Falonda D. Raynor
Little Rock,AR
Summary
Dynamic leader with over ten years of experience supervising administrative and professional staff, complemented by a strong background in HR functions including interviewing, training, and performance evaluation. Expertise in navigating state and federal laws relevant to business processes ensures compliance and effective operational management. Recognized for exceptional interpersonal skills, fostering community alliances, and leading small teams to achieve specific goals while meeting deadlines. Dedicated mentor with a customer-centric approach, leveraging digital tools and local market insights to deliver outstanding service in real estate, ensuring clients' homeownership dreams are realized.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams Realty
Little Rock, AR
01.2025 - Current
- Client Guidance: Understand client needs, educate them on market conditions, mortgages, and the buying/selling process, and advise on pricing.
- Property Valuation: Perform Comparative Market Analyses (CMAs) to estimate a property's competitive market value.
- Marketing & Promotion: List properties on Multiple Listing Services (MLS), advertise (online, social media, print), hold open houses, and create promotional materials.
- Showings: Arrange and attend property viewings, highlighting features and addressing questions.
- Negotiation: Present offers, mediate between parties, and negotiate terms, repairs, and prices.
- Paperwork: Prepare and review contracts, closing statements, and other legal documents.
- Transaction Management: Coordinate with lenders, appraisers, inspectors, title companies, and attorneys to ensure all steps are met.
- Post-Closing: Follow up with clients and provide recommendations for local services (contractors, etc.).
Program Specialist
Arkansas Division of Workforce Services
Little Rock, AR
09.2009 - Current
- Keying Unemployment claims for regular unemployment and shared work claims, checking payments, invalidating fraud claims, assisting local office staff with technical support, Weekly reporting for work search audits, and weekly reporting for new hire cross-match match
- Adjudicate unemployment claims on a novice level
- Assisting unemployment claimants with password reset and pin reset, entering unemployment applications to the INET system, and giving employee access to ID scan and Arknet. Utilizes Microsoft Word, Excel, and PowerPoint.
- Provides technical assistance to Workforce Specialist. Review and make recommendations on program services
- Supervise Workforce Specialists, provide oversight for the Trade Adjustment Assistance Program
- Monitor Program files to ensure the specialists are following program policy and file matches the automated system
- Monitor monthly reports to manage specialist workload. Interpret the law to develop policies and procedures
- Organize and schedule Trade Adjustment Assistance information sessions to inform clients of program services
- Interview and make recommendations for new employees. Train and evaluate new hire employees
- Approve budgets for individual training programs. Review for accuracy and approve staff time records
Sr. Program Specialist
Workforce Investment Act (WIA)
Little Rock, AR
02.2006 - 09.2009
- Managed and supervised the support staff operations for this unit – including training and assignment of responsibilities for the youth, adult, and dislocated worker programs
- Developed policies and procedures for the WIA Adult and Dislocated Worker Program
- Reviewed, approved, and made recommendations on program services
- Supervised Workforce Specialists, provided oversight for the WIA Program
- Monitor files to ensure the specialists are following policy and that the file matches the automated system
- Interview and make recommendations for new employees. Train and evaluate new hire employees
- Review and approve budgets for individual training programs. Review for accuracy and approval of the staff time record
Education
No Degree - Community Development
University of Central Arkansas
Conway, AR01.2021
Master of Arts - Public Administration
Webster University
St Louis, MO05.2020
Bachelor of Science - Agriculture Economics
University of Arkansas At Pine Bluff
Pine Bluff05.2000
Skills
Microsoft Suite
Leadership
Conflict Resolution
ID Scan
Tax 21
Sessions
Customer Service
Identify Problems
Strategic Planning
INET
Project Management
Strong Work Ethic
Communication
Researching Data
Analyzing Data
SAVE
Schedule coordination
Negotiation
Database management
Sales negotiation
Social media marketing
Client relations
Contract negotiation
Strong negotiation skills
Comparative market analysis
Certification
Real Estate License: State of Arkansas, License#SA00063531, issued: 2025-12-31, Expires: 2026-12-31
Timeline
Realtor
Keller Williams Realty
01.2025 - Current
Program Specialist
Arkansas Division of Workforce Services
09.2009 - Current
Sr. Program Specialist
Workforce Investment Act (WIA)
02.2006 - 09.2009
No Degree - Community Development
University of Central Arkansas
Master of Arts - Public Administration
Webster University
Bachelor of Science - Agriculture Economics
University of Arkansas At Pine Bluff