Falonda Sydnor
Summary
Dynamic and results-oriented Customer Service Support Specialist with proven expertise in problem-solving and customer focus. At Ryder, I played a key role in enhancing first-call resolution rates and consistently exceeded monthly targets. Skilled in Microsoft Office Suite and effective complaint handling, I excel in delivering superior customer service and driving operational excellence.
Overview
19
19
years of professional experience
Work History
Customer Service Support Specialist
Ryder
11.2015 - 09.2024
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Configured hardware, devices, and software to set up work stations for employees.
- Contributed toward exceeding monthly targets consistently through diligent work ethic and commitment to results-oriented support strategies.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Collaborated with team members to ensure consistent quality in customer interactions.
Customer Service Support Specialist
Ryder
08.2005 - 11.2013
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Configured hardware, devices, and software to set up work stations for employees.
- Contributed toward exceeding monthly targets consistently through diligent work ethic and commitment to results-oriented support strategies.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Collaborated with team members to ensure consistent quality in customer interactions.
Education
Diploma - Medical Assistant
Brown Mackie College
Atlanta, GA05.2013
Skills
- Organization
- Customer Focus
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Microsoft Excel
- Call center experience
- Computer Proficiency
- Data Entry
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Professional telephone demeanor
- Microsoft Office Suite
- Call Center Operations
- Live chat support
- Product and service solutions
- Proofreading
- Call triaging
Accomplishments
Improved customer confidence,commitment,and satisfaction through followups and outbound calls.
Promptly answered telephone calls to reflect professional corporate image.
Effectively able to communicate with sales and field representatives to achieve overall customer satisfaction.
Qualification Highlights
To secure a challenging and rewarding position that will enhance my customer relations and people skills to make a positive contribution to an organization.
Timeline
Customer Service Support Specialist
Ryder
11.2015 - 09.2024
Customer Service Support Specialist
Ryder
08.2005 - 11.2013
Diploma - Medical Assistant
Brown Mackie College
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