Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Falone Mama-Julis

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

6
6
years of professional experience

Work History

Certified Nursing Assistant

MorseLife
11.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Entry-level-healthcare-administrator

Advanced Diagnostic Group
03.2021 - 06.2023
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
  • Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
  • Fostered a positive work environment by implementing employee recognition programs and regularly soliciting feedback from staff to address concerns proactively.
  • Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
  • Maintained up-to-date information in electronic medical records software.

Front Desk Supervisor

Impact Financial Group
10.2022 - 02.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.

Deli Supervisor

Walmart
08.2018 - 04.2021
  • Implemented creative merchandising strategies to increase sales of specialty products within the deli department.
  • Reviewed and updated department signage to ensure accurate pricing, nutritional information, and allergen warnings for customers.
  • Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
  • Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
  • Monitored equipment maintenance schedules to ensure optimal functionality and minimize downtime due to repairs or malfunctions.
  • Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
  • Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.

Education

BBA - Health Services Administration

Monroe College
The Bronx, NY
05.2018

Associate of Science - Medical Assisting

Mandl School
New York, NY
06.2015

Associate of Arts - Medical Insurance Coding

Concorde Career College
Hollywood, FL
2014

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Collecting vital signs
  • Bathing Assistance

Languages

French
Native or Bilingual
Creole
Native or Bilingual

Timeline

Certified Nursing Assistant

MorseLife
11.2023 - Current

Front Desk Supervisor

Impact Financial Group
10.2022 - 02.2023

Entry-level-healthcare-administrator

Advanced Diagnostic Group
03.2021 - 06.2023

Deli Supervisor

Walmart
08.2018 - 04.2021

BBA - Health Services Administration

Monroe College

Associate of Science - Medical Assisting

Mandl School

Associate of Arts - Medical Insurance Coding

Concorde Career College

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Falone Mama-Julis