Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Falon S Garcia

1110 Cleveland Court Lake Elsinore,CA

Summary

Experienced and adaptable bilingual professional with desire to take on new challenges. Highly motivated and dedicated, with a proven track record providing excellent customer service. Able to work effectively unsupervised and quickly master new skills. A natural leader with a strong work ethic who is passionate about taking on new challenges.

Overview

16
16
years of professional experience

Work History

QA Program Admin

JBS
Riverside, CA
11.2021 - Current
  • Educate individuals on GMP standards, requirements and regulations.
  • Conduct GMP and GLP audits (internal and external) for QA departments, vendors and suppliers.
  • Prepare and maintain budgets, personnel records for training manuals.
  • Handle administrative procedures to meet objectives set by senior management.
  • Direct activities of professional and technical staff members at culture conference.
  • Facilitate daily product shows to strengthen quality assurance.
  • Create and implement administrative processes as well as procedures to prioritize job tasks and establish personnel responsibilities.
  • Provide regular reports and analysis on key performance indicators (KPIs), process quality indicators (PQIs), and customer complaints to identify areas for improvement and drive decision-making at all levels of the organization.
  • Develop and implement quality assurance programs and initiatives to improve overall efficiency and effectiveness of the organization's quality management system.
  • Develop and implement quality assurance programs and processes to ensure compliance with industry standards and regulations.
  • Analyze data from daily product audits to identify trends and areas for improvement in quality assurance processes.
  • Create and maintain an electronic database to track quality assurance metrics and generate reports for analysis and decision-making purposes.
  • Manage microbiological testing data
  • Manage the quality assurance department microbiological budget and expenses

Schedule Coordinator

Mission Home Health
Murrieta, CA
03.2017 - 11.2021
  • Maintain master schedule for clinicians including Home Health Aides, Nurses, Physical, Occupational, and Speech therapists.
  • Develop and implement efficient scheduling systems to ensure optimal use of resources and minimize any scheduling conflicts.
  • Collaborate with the billing department to ensure timely submission of patient claims and accurate insurance verification.
  • Develop and maintain effective communication channels with clinicians, case managerss to ensure a smooth and coordinated scheduling process.
  • Maintain accurate and up-to-date records of patient appointments and schedules, including any changes or cancellations.
  • Coordinate caseloads with case managers to determine which patients can be seen by LVNs or PTAs
  • Serve as link between patients & employees by handling questions, interpreting & administering contracts as well as helping resolve work related problems.
  • Coordinate emails/faxes for weekend on-call administrator and clinicians scheduled to perform patient care.
  • Draft detailed notes of caregiver interaction/communication with families.
  • Provide excellent customer service and support to clients and strictly adhered to all company policies and procedures.
  • Train new hires on company processes, scheduling tools and resource management technology

Quality Assurance Technician

JBS
Riverside, CA
11.2016 - 03.2017
  • Inspect equipment prior to start up.
  • Perform raw material, first-piece, in-process, and final inspections of precision products for appearance, dimensional characteristics
  • Perform GMP, sanitation inspections and plant walk through
  • Monitor employees to ensure proper procedures being met and make corrections as needed
  • Review and Maintain detailed documentation related to all food safety and quality matters
  • Perform testing such as net weights, pH, water activity and simple microbiological testing using swabs.
  • Conduct weekly warehouse audits and scale verification checks as needed
  • Team member of both HACCP and Food Safety Teams
  • Prepare quality documentation and reports by collecting, analyzing, summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
  • Update job knowledge by studying trends in and developments in quality management; participating in educational opportunities and maintaining personal networks.

Schedule Coordinator/Supply Clerk

The Visiting Nurses Association
Riverside, Ca
04.2016 - 10.2016
  • Schedule appointments for home health aides, nursing & therapy weekly and confirmed said appointments
  • Accurately and promptly coordinated scheduling, rescheduling and cancellation of physician appointments so to maximize resource utilization for optimum efficiency
  • Draft detailed notes of caregiver interaction and communication with families.
  • Serve as link between patients & employees by handling questions, interpreting & administering contracts as well as helping resolve work related problems.
  • Generate medical orders for patients.
  • Contact insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Provide excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.
  • Create copies, send faxes and handle all incoming and outgoing correspondence.
  • Manage medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Handle and process confidential patient information.

Team Lead/Customer Service Associate

Fresh & Easy Neighborhood Market
Riverside, CA
06.2014 - 11.2015
  • Complete all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Assist team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Verify all deliveries against invoices and completed shortage and overage reports.
  • Supervise, trained and developed team members in accordance with company policies and procedures.
  • Maintain established merchandising standards, including window, sales floor and promotional and visually appealing displays.
  • Price merchandise, stocked shelves and took inventory of supplies.
  • Share best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Supervise and direct all merchandise and shipment processing.
  • Actively pursue personal learning and development opportunities.

Program Director

Marcellini's Martial Arts Academy
Moreno Valley, CA
03.2008 - 06.2014
  • Prepare and distribute payroll for staff of [1-4]
  • Class scheduling for group and private individual lessons.
  • Organize Military, Law Enforcement, and Group Seminars.
  • Plan and coordinate promotional booths for Trade Shows
  • Membership management, inclusive of attendance roster, records of financial dues and member contact.
  • Manage company invoices, inventory and supply purchases
  • Manage membership and pro shop sales.
  • Create membership tracking, marketing and financial reports
  • Manage pro shop inventory and office supply purchases
  • Assemble company's first employee manual including training and development.

Education

Some College (No Degree) -

Mt San Jacinto College
San Jacinto, CA

Skills

  • Fluent in Spanish
  • Microsoft office
  • Data entry
  • Transferable skills
  • Management skills
  • Interpersonal skills
  • Problem-solving
  • Scheduling
  • Communication
  • Customer service
  • Documentation review
  • HIPPA knowledge
  • HACCP knowledge
  • Proficient in HCHB
  • Food safety
  • Organized
  • Employee Training
  • SAP

Timeline

QA Program Admin

JBS
11.2021 - Current

Schedule Coordinator

Mission Home Health
03.2017 - 11.2021

Quality Assurance Technician

JBS
11.2016 - 03.2017

Schedule Coordinator/Supply Clerk

The Visiting Nurses Association
04.2016 - 10.2016

Team Lead/Customer Service Associate

Fresh & Easy Neighborhood Market
06.2014 - 11.2015

Program Director

Marcellini's Martial Arts Academy
03.2008 - 06.2014

Some College (No Degree) -

Mt San Jacinto College

Languages

Bilingual in English & Spanish

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Falon S Garcia