Falyne Beard
Portland,OR
Summary
Experienced Business Partner with over 10 years of industry experience. Highly skilled in handling leave and accommodation issues. Recognized for effective problem-solving and goal-oriented planning. Demonstrates ability to manage multiple cases while complying with federal and state regulations. Strong leader dedicated to streamlining operations, promoting organizational efficiency, and ensuring accuracy. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Leave & Accommodations Business Partner
DoorDash
06.2022 - Current
- Administers day-to-day leave and accommodation requests across all lines of business within the US and Canada, ensuring compliance with federal, state, and local regulations while providing expert guidance and support to employees navigating their leave and or accommodations.
- Prepares, analyzes, and presents leave and accommodations data, delivering insightful data-driven recommendations for enhancements.
- Collaborates closely with multiple stakeholders, including but not limited to Managers, People Business Partners, employee relations, payroll, and legal partners.
- Navigates complex legal and regulatory challenges within the leave and accommodation space to ensure compliance and mitigate liability when evaluating each case.
- Regularly prepares and conducts leave and accommodations training and guides for employees and cross-functional business partners.
- By utilizing my knowledge of leave laws and best practices, I contribute to a positive employee experience and foster a supportive and inclusive workplace environment
ADA Specialist
Matrix Absence Management
05.2021 - 06.2022
- Managed accommodation requests for employees across various lines of business
- Engaged with employees, medical professionals, and managers to assist employees with disabilities who required workplace accommodations.
- Evaluated each request to ensure ADA applied to employee's specific request by reviewing clinical information, examining job descriptions, and discussing accommodation needs with employees through the interactive process.
- Discussed requested accommodations with employees' supervisors/leadership teams to determine if the accommodation request could be supported, all while ensuring health information was kept private following HIPAA.
- Facilitated and led interactive discussions with leadership teams and employees in the reasonable accommodation process.
- Part of my role included a level of creativity in discussing and recommending alternative accommodations to help mitigate undue hardship on the company while allowing employees to continue to perform their essential job functions
Senior Absence Management Specialist
Matrix Absence Management
05.2017 - 05.2021
- Managed both Federal/State and company leaves while administering Short Term Disability benefits
- Ensured employee data was entered correctly and eligibility for all applicable leaves was determined accurately
- Calculated benefits, including company and State-sponsored Disability benefits
- Communicated effectively with both the employees and Clients via email and telephone to ensure all questions and concerns are answered and resolved within a timely fashion
- Worked directly with nursing staff to discuss complex claims ensuring all medical documentation was being reviewed and the appropriate claims decision was made
- Clear and concise written and verbal communications
- Excelled in multitasking and time management while working across many different platforms simultaneously
- In addition to daily claims processing, I assisted coworkers with more complex files to ensuring accuracy and appropriate processing
- Mentored and trained new staff as needed throughout my tenure
STD/LOA Benefits Manager
Aetna
04.2016 - 05.2017
- Managed leaves of absence and short term disability claims both concurrently and separately
- Duties include obtaining eligibility information, reviewing contracts, performing benefit calculations including under and overpayments, requesting and reviewing clinical information to make appropriate claim decisions
- Proficient in verbal and written communication during the claim process
- Made independent risk-assessment decisions and effectively utilized risk management tools
- Performed all necessary claim management duties in a timely fashion in congruence with State, Federal and company guidelines
- Partook in presentations to share the STD/LOA benefits managers role in Aetna's process with potential clients
- Actively discussed more efficient claim process changes with upper management to enhance our clients' experience
- Met and exceeded performance guidelines
Leave Coordinator
Aetna
11.2014 - 04.2016
- Managed leaves for a vast array of clientele from beginning to end
- Duties included reviewing documentation from Health Care Providers, assisting customer service representatives with their questions and concerns as well as speaking directly with each client to provide information and address any concerns
- Worked directly with the employers of my clients to ensure all information had been received and was understood
- In my short time in this position, I have met performance guidelines at 100% and have taken on assisting others with their work as well to ensure accuracy
- Liaison between Leave Coordinators and top professionals in our office to convey information and assist with claims that were sensitive or highly complicated
- Assisted in streamlining the processing of certain claim types to make them more efficient and accurate
Skills
- Absence management
- ADA/ADAAA
- Workers Compensation
- Return to work processes
- Efficient in handling a high volume caseload
- Excellent Written & Verbal communication
- Data evaluation and analysis
- HIPAA compliance
- Analytical thinking
- Process improvement
- Project management
- Proficient in Microsoft, Google, and Apple iWork Suites
- Experienced in multiple HRIS Systems including Workday, ADP, and Kronos
Timeline
Leave & Accommodations Business Partner
DoorDash
06.2022 - Current
ADA Specialist
Matrix Absence Management
05.2021 - 06.2022
Senior Absence Management Specialist
Matrix Absence Management
05.2017 - 05.2021
STD/LOA Benefits Manager
Aetna
04.2016 - 05.2017
Leave Coordinator
Aetna
11.2014 - 04.2016
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