Summary
Overview
Work History
Education
Skills
Timeline
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Falyne Martin

Chicago,IL

Summary

Proven professional with a track record of enhancing warehouse efficiency at Amazon through expert dock equipment operation and a strong focus on OSHA compliance. Excelled in roles requiring critical thinking and attention to detail, achieving significant improvements in productivity and safety. Skilled in forklift operation and adept at fostering team collaboration, consistently exceeding performance targets. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. My objective is to obtain and maintain a position that utilize my customer service experience, education,and transferable skill, with the anticipation of developing long term growth within your organization.

Overview

22
22
years of professional experience

Work History

Dockworker

Amazon
11.2021 - 08.2023
  • Improved warehouse efficiency by organizing and maintaining a clean dock area.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Collaborated with team members to complete tasks efficiently, improving overall productivity.
  • Assisted in training new hires, ensuring they were well-prepared to perform their duties effectively.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Used fork lifts, hand truck, and pallet jacks to move materials on dock.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • open and closed truck doors

Security Officer

Sigma Security
06.2017 - 04.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitoring cctv, entry and exit points
    • Greet tenants and visitors, checking Id's and signing them in and out
    • Ensuring all areas are secure by patrolling and checking for signs of disturbances, threats, accidents, or fires
    • Provided customer service by answering phone calls and responding to calls for assistance
    • Writing reports documenting activities that occur during shift
    • Contact police in case of an emergency

Cashier Manager

Papa T's Pizza
09.2001 - 05.2017
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Implemented loss prevention measures to mitigate theft incidents at the register area.
  • Maximized store sales by cross-selling additional products during checkout.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Telemarketer

AmeriCall
05.2008 - 10.2010
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Overcame objections using friendly, persuasive strategies.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Attained $[Amount] in sales targets on monthly basis.

Education

Associate of Science - Criminal Justice

Taylor Business Institute
Chicago, IL
11.2012

Skills

    Dock Equipment Operation

    Loading and unloading

    Pallet Jack Handling

    Willing to Learn

    Critical Thinking

    Forklift Operation

    OSHA Compliance

    Electronic surveillance

    Dispatch

    Report Preparation

    Customer Service

    Cash handling and management

Timeline

Dockworker

Amazon
11.2021 - 08.2023

Security Officer

Sigma Security
06.2017 - 04.2020

Telemarketer

AmeriCall
05.2008 - 10.2010

Cashier Manager

Papa T's Pizza
09.2001 - 05.2017

Associate of Science - Criminal Justice

Taylor Business Institute

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Falyne Martin