Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Falynn Archie

Crandall,TX

Summary

Highly organized with the ability to manage multiple projects and prioritize workload in order to meet deadlines. Dependable, self-starter who is able to execute tasks to deliver quality work in a timely manner. Easily trained and functions with minimal supervision. Competent to keep personal and confidential information private in all facets, as skilled to follow guidelines of policies and procedures. Possess a professional and respectful demeanor at all times. Pursuing a permanent full time position and longevity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Transaction Specialist

JPMorgan Chase
04.2019 - Current
  • Responded to trainee concerns and questions on daily basis
  • Pay extreme attention to detail while preparing high volume files for important clients.
  • Ensuring the best quality possible while achieving production goals.
  • Handle vital documents with extreme care.
  • Trains others how to prepare diverse files.
  • Maintain high standards for client confidentiality while processing non public information.
  • Collaborate with peers to resolve disputes.
  • Follow quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Report problems and concerns to management.
  • Develop and implement procedures to meet product quality standards.
  • Monitor new hire workflow and behaviors throughout training process, resulting in stronger staff development and increased productivity.
  • Implement diverse instructional methods, optimizing trainee engagement.

Client Relations Specialist

Adecco/Fossil
11.2018 - 02.2019
  • Client facing relationship.
  • Greeted and assisted clients with supplies and domestic mail needs.
  • Proficient with FedEx shipping system.
  • Prepared and Mailed out invoices/checks using Pitney Bowes Machines.
  • Directly Delivered the Fossil President's Mail.
  • Assisted with various print jobs, cut-outs, special projects and client design booklets.
  • Created an excel spreadsheet to organize, monitor and distribute to eighty client mailboxes by name.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Communicated with customers to assess and address individual needs..
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to email inquiries and requests from prospective customers.

Inductor & Trainer

Staffmark/UPS
04.2017 - 04.2018
  • Received TSA Monitor Certification to process and monitor mail/packages transferred by airplane and ground.
  • Checked air-cargo boxes for accurate labels.
  • Hand sorted 1k-10k pieces of mail.
  • Quality Control Monitor for the induct floor.
  • Trained new hires.
  • Scanned over 500 pieces of mail per hour in the processing station.
  • Handled Rejected and Damaged items by correcting mailing labels and stamps through the MMS Exceptions computer system.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic while completing assignments.

Associate Cashier

Dollar Tree Inc.
06.2016 - 03.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted in safely delivering bank deposit drops.

Education

Associate of Science - Clinical Psychology

Richland Collegiate High School
Dallas, TX

Skills

  • Punctual
  • Works well Independently
  • Team player
  • Customer Service
  • Quality Control
  • Paperwork and Documentation
  • Deadline Adherence
  • Excellent Communication
  • Attention to Detail
  • Strategy Development
  • Training and Mentorship

Certification

Government Clearance

Timeline

Transaction Specialist

JPMorgan Chase
04.2019 - Current

Client Relations Specialist

Adecco/Fossil
11.2018 - 02.2019

Inductor & Trainer

Staffmark/UPS
04.2017 - 04.2018

Associate Cashier

Dollar Tree Inc.
06.2016 - 03.2017

Associate of Science - Clinical Psychology

Richland Collegiate High School

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Falynn Archie