Falynn Sass
Summerville,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Auto Money Title Loans
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative Team Lead
Home Depot
01.2023 - Current
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Handled customer inquiries and suggestions courteously and professionally.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
RECEPTIONIST
Barnwell Whaley Patterson & Helms
02.2022 - 11.2022
- Sorted, received, and distributed mail correspondence between departments and personnel
- Compiled information from files and research to satisfy information requests
- Corresponded with clients through email, telephone, or postal mail
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Managed multiple tasks and met time-sensitive deadlines.
CUSTOMER SERVICE REPRESENTATIVE
DIRECTV
04.2019 - 01.2022
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Cane Bay High School
Summerville, SC05.2018
Skills
- Computer Proficiency
- Membership Inquiries and Renewals
- Customer Consulting
- Receiving Support
- Technical Support
- Critical Thinking
- Administrative Support
- Typing Proficiency
- Administrative and Office Support
- Managing Multiple Tasks
- Money Handling
- Customer Relations
Timeline
Assistant Manager
Auto Money Title Loans
08.2024 - Current
Customer Service Representative Team Lead
Home Depot
01.2023 - Current
RECEPTIONIST
Barnwell Whaley Patterson & Helms
02.2022 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
DIRECTV
04.2019 - 01.2022
High School Diploma -
Cane Bay High School
Similar Profiles
Raven EvansRaven Evans
Loan Processor at LoanMax Title LoansLoan Processor at LoanMax Title Loans
Maria CerdaMaria Cerda
General Manager at TitleMax Title LoansGeneral Manager at TitleMax Title Loans
Desiree PolumDesiree Polum
Collection Customer Service Representative at Idaho Title LoansCollection Customer Service Representative at Idaho Title Loans