Falynn Sass
Summerville,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Auto Money Title Loans
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative Team Lead
Home Depot
01.2023 - Current
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Handled customer inquiries and suggestions courteously and professionally.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
RECEPTIONIST
Barnwell Whaley Patterson & Helms
02.2022 - 11.2022
- Sorted, received, and distributed mail correspondence between departments and personnel
- Compiled information from files and research to satisfy information requests
- Corresponded with clients through email, telephone, or postal mail
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Managed multiple tasks and met time-sensitive deadlines.
CUSTOMER SERVICE REPRESENTATIVE
DIRECTV
04.2019 - 01.2022
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Cane Bay High School
Summerville, SC05.2018
Skills
- Computer Proficiency
- Membership Inquiries and Renewals
- Customer Consulting
- Receiving Support
- Technical Support
- Critical Thinking
- Administrative Support
- Typing Proficiency
- Administrative and Office Support
- Managing Multiple Tasks
- Money Handling
- Customer Relations
Timeline
Assistant Manager
Auto Money Title Loans
08.2024 - Current
Customer Service Representative Team Lead
Home Depot
01.2023 - Current
RECEPTIONIST
Barnwell Whaley Patterson & Helms
02.2022 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
DIRECTV
04.2019 - 01.2022
High School Diploma -
Cane Bay High School
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