Summary
Overview
Work History
Education
Skills
Timeline
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Falynn Wiley

Bristow,OK

Summary

Dynamic customer service professional with proven problem resolution skills at COMMUNITY BANK. Adept at active listening and critical thinking, I excel in fast-paced environments, enhancing customer satisfaction through effective communication. Recognized for attention to detail and strong organizational abilities, I consistently deliver exceptional support and foster lasting customer relationships.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

COMMUNITY BANK
04.2024 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Provided product knowledge and support, enhancing customer satisfaction and loyalty.

PSR

Utica Park Clinic
04.2012 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

DRUMRIGHT CENTRAL TECH
Drumright, OK
05-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

COMMUNITY BANK
04.2024 - Current

PSR

Utica Park Clinic
04.2012 - 04.2024

High School Diploma -

DRUMRIGHT CENTRAL TECH
Falynn Wiley