Fam Saephan
Alameda County Registrar of Voters
Oakland,CA
17
years of professional experience
Dynamic professional with a proven track record at Darcoid NorCal Seal, excelling in procurement and supplier negotiations. Recognized for enhancing operational efficiency through strategic inventory management and fostering strong vendor relationships. Adept at problem-solving and delivering exceptional customer service, ensuring timely material availability and compliance with industry standards.
Work History
Temporary Assignment Pool
1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Purchasing Agent
15 Years 4 Months- Negotiated supplier pricing and terms to secure reliable material availability.
- Managed purchase orders, ensuring accurate fulfillment and timely delivery.
- Evaluated vendor performance to support quality and consistency requirements.
- Coordinated inventory levels with production demand to prevent shortages.
- Resolved order discrepancies by collaborating with suppliers and internal teams.
- Maintained purchasing records and documentation for audit-ready traceability.
- Streamlined procurement workflows to improve cycle time and order accuracy.
- Reviewed sourcing options to align purchases with cost, lead time, and specification needs.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Reduced lead times by implementing strategic inventory management practices.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
Member Service Representative
1 Year 5 Months- Resolved complex member inquiries, delivering accurate guidance on accounts, services, and transaction activity.
- Opened and maintained deposit accounts, ensuring compliance with credit union policies and documentation standards.
- Processed teller transactions, balancing cash drawers and safeguarding member funds with consistent accuracy.
- Assisted members with online banking, debit card issues, and account access troubleshooting.
- Evaluated account needs and recommended suitable products, including savings, checking, and loan services.
- Coordinated with internal teams to resolve discrepancies, disputes, and account maintenance requests.
- Trained newer staff on member service procedures, branch workflows, and service quality expectations.
- Improved daily operations by identifying process gaps and reinforcing efficient, member-focused service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Timeline
Temporary Assignment Pool
Alameda County Registrar of Voters
10.2016 - 11.2016Read More
Purchasing Agent
Darcoid NorCal Seal
03.2001 - 07.2016Read More
Member Service Representative
1st United Credit Union
08.1999 - 01.2001Read More
Oakland Technical High School
High School Diploma
Read More