Summary
Overview
Work History
Education
Skills
READING, WATCHING SOCCER, WATCHING, MOVIE AND FAMILY TIME
Timeline
Generic

FAMARA TRAWALLY

Smyrna,GA

Summary

Driven by a commitment to customer satisfaction and efficiency, I excelled at Delta Air Lines, Inc, enhancing customer experiences through expert problem resolution and empathetic service. My proficiency in data entry and exceptional communication skills contributed to significant improvements in service delivery, fostering positive customer relations and achieving company objectives.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Delta Air Lines, Inc
01.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.

Solar Energy Consultant

WOLF RIVER ELECTRIC
01.2021 - 06.2024
  • Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
  • Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
  • Collaborated with engineers, designers, and installers to ensure seamless project execution and delivery.
  • Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
  • Assisted clients in navigating local permitting processes and securing financing options for their projects.
  • Expanded business reach by networking at industry events, trade shows, and community gatherings to generate new leads.
  • Developed customized solar energy solutions for optimal efficiency and cost savings.
  • Supported team members in achieving collective goals through collaboration and sharing best practices in sales strategies.
  • Advanced company growth by identifying opportunities for expansion into new markets or service offerings within the renewable energy sector.
  • Increased solar energy adoption by conducting comprehensive consultations with potential clients.
  • Optimized system performance by analyzing data from installed systems and suggesting improvements when necessary.
  • Contributed to company success by consistently meeting or exceeding sales targets.
  • Ensured high-quality customer experiences by addressing any post-installation issues promptly and effectively.

Fuel Operator

DAL Global Service ATL
02.2018 - 08.2021
  • Displayed strong attention to detail when measuring, dispensing, or mixing fuels according to specific requirements.
  • Contributed to environmental compliance by implementing measures to reduce emissions and waste products.

Fuel Station Attendant

ASIG, Aircraft Service International Group
04.2016 - 02.2018
  • Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
  • Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
  • Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
  • Maintained clean and orderly work station.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.

Education

Business Administration

Kennesaw State University
Kennesaw, GA
06.2017

High School Diploma -

Hiram High School
Hiram, GA
06.2014

Skills

  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience
  • Problem Resolution
  • Payment Processing
  • Complaint Handling
  • First Call resolution
  • Customer Relations
  • Order Processing
  • Conflict Mediation
  • Appointment Scheduling
  • Documentation And Reporting
  • Billing coordination

READING, WATCHING SOCCER, WATCHING, MOVIE AND FAMILY TIME

I am faccinated about reading new things , because one thing i believe is knowloadge is power, ooh love me some soccer makes me stress free, and movies always, i am a very family orientated person. love to spend Quality time with the family

Timeline

Customer Care Representative

Delta Air Lines, Inc
01.2021 - Current

Solar Energy Consultant

WOLF RIVER ELECTRIC
01.2021 - 06.2024

Fuel Operator

DAL Global Service ATL
02.2018 - 08.2021

Fuel Station Attendant

ASIG, Aircraft Service International Group
04.2016 - 02.2018

Business Administration

Kennesaw State University

High School Diploma -

Hiram High School

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