Famatta Thomas
Houston,TX
Summary
ACCOUNTING and SKILLED MORTGAGE SERVICING PROFESSIONAL Experienced financial services professional with expertise in accounting, skilled mortgage servicing, and real estate financing. Proven track record of managing accounts receivable/payable, general ledgers, and mortgage appraisals. Strong knowledge of loan processing, credit analysis, and compliance with industry regulations. Recently obtained a real estate license to expand capabilities in real estate financing and accounting from home. Competent Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing and financial company.
Overview
15
15
years of professional experience
Work History
Fraud Review Analyst
BC ForwardAugust, State of Maryland
01.2021 - Current
- Analyzed, examined, and verified fraud loss trends submitted to the Maryland Department of
- Labor in a remote role
- Managed an average of 200 monthly cases, identifying and preventing $600K in potential losses
- Compiled detailed investigative notes, coordinated data gathering efforts, and collaborated with claims adjudicators to ensure an efficient and stress-free experience for applicants.
Unemployment Claims Specialist
12.2020 - 07.2021
- Processed and monitored regular, military, and pandemic-related unemployment claims as a remote contractor, handling approximately 350 cases per month
- Assisted claimants with Disaster Unemployment Assistance (DUA) applications, completing over 1,100 filings
- Ranked as a top ten performer among specialists
- Provided training for new hires, serving as a Subject Matter Expert (SME) in claimant processes, procedures, and fraud detection.
Accounts Payable RepresentativeMar
VGas, LLC
01.2019 - 06.2020
- Managed $2.5M in accounts and payments over 15 months for VGas, a global engineering solutions company specializing in oil & gas power industries
- Conducted accurate accounting aligned with GAAP and regulatory policies, reconciling accounts payable ledger and ensuring proper payment postings
- Prepared and recorded monthly $150K payroll, produced cash reports, and supported audits and special projects.
Mortgage Evaluation and Appraisal Reviewer
Bank of America
05.2016 - 12.2018
- Reviewed real estate appraisals for compliance with banking guidelines and industry standards, maintaining ongoing communication with relationship managers and contractors
- Ensured valuations were compliant with Federal/State regulations, earning recognition for delivering world-class client service.
Claims Initiation Contractor
- 05.2016
- Managed mortgage-related claims as part of a 20-person team, facilitating appraisal order fulfillment and resolving service issues
- Improved customer satisfaction rate by 90%, leading to promotion as a full-time Mortgage
- Appraisal Reviewer.
Loan Processor
Green Tree Mortgage, LLC
06.2014 - 02.2016
- Processed loans for a nationwide mortgage originator and servicer, maintaining effective communication with clients and collaborating with underwriters for successful closings
- Applied payments, negotiated payment arrangements, and engaged delinquency team for workouts and foreclosures prevention.
Loss Mitigation Team Lead
Wells Fargo Home Mortgage
01.2009 - 05.2014
- Led a team of 15 Loss Mitigation Specialists, initiating workouts and negotiating agreements to reduce foreclosures and mitigate losses
- Conducted financial analysis and provided expert advice to clients, consistently exceeding quarterly goals by 10-20%.
Education
Baccalaureate of Science (BS - Business and Human Resources Management
University of Phoenix
Skills
- Complete Applications
- Quality Deliverables
- Customer Satisfaction
- Software Systems
- Data Input
- Review Financial Statements
- Profit Margins
- Annual Evaluations
- Report Findings
- Client Correspondence
- Vendor Contracts
- Mortgage Underwriting
Timeline
Fraud Review Analyst
BC ForwardAugust, State of Maryland
01.2021 - Current
Unemployment Claims Specialist
12.2020 - 07.2021
Accounts Payable RepresentativeMar
VGas, LLC
01.2019 - 06.2020
Mortgage Evaluation and Appraisal Reviewer
Bank of America
05.2016 - 12.2018
Loan Processor
Green Tree Mortgage, LLC
06.2014 - 02.2016
Loss Mitigation Team Lead
Wells Fargo Home Mortgage
01.2009 - 05.2014
Claims Initiation Contractor
- 05.2016
Baccalaureate of Science (BS - Business and Human Resources Management
University of Phoenix
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