Fameda Nandan
Orlando ,FL
Summary
Dedicated and adaptable professional with a strong background in healthcare administration, customer service, and front desk operations. Skilled in insurance verification, medical billing, and data entry. Demonstrates excellent communication and problem-solving abilities. Seeking an engaging position to utilize expertise in a team-oriented environment while acquiring new knowledge and skills in a different industry.
Overview
4
4
years of professional experience
Work History
Sales Associate
7/11 Franchise
07.2024 - 12.2024
- Assisted customers with purchases, rewards programs, and transactions, including refunds
- Maintained cleanliness according to CDC guidelines and ensured products were properly labeled for freshness
- Managed daily truck orders, checked in products, and ensured accurate inventory management
Patient Service Representative
WellMed (Clermont)
10.2023 - 11.2023
- Oversaw reception area, ensuring all calls were answered and clients greeted professionally.
- Managed calendar appointments to facilitate efficient office productivity.
- Kept reception areas in order while managing patient inquiries.
Front Desk Team Leader
Planet Fitness (MetroWest)
09.2023 - 11.2023
- Handled payment processing for store sales.
- Executed routine cleanings, ensuring facilities passed inspections.
- Addressed member inquiries about pricing, promotions, and service updates.
Front Desk Receptionist(Contract Completed)
Florida Eye Clinic
03.2023 - 07.2023
- Coordinated patient appointment scheduling.
- Processed more than 80 daily calls, dealing with patient queries and coordinating appointments.
- Verified insurance, obtained prior authorizations, and processed financial transactions accurately
- Performed a range of duties, encompassing data entry and the management of office inventory.
Customer Service Representative (Contract Completed)
Card Works Servicing
11.2022 - 03.2023
- Provided support to cardholders via phone, email, and chat regarding account maintenance and transactions
- Explained account details, policies, and fees clearly to ensure customer understanding
- Resolved escalated issues by investigating discrepancies and collaborating with internal teams
Medical Front Office Supervisor
Simon Med Imaging
10.2021 - 05.2022
- Guided patients through examination preparations.
- Oversaw verification processes and payment management.
- Exceeded standards for check-in waiting times.
Customer Service Agent (Team Leader) (Contract Completed)
Dial America
01.2021 - 04.2021
- Guided clients through issues involving USBank card functionality and payments.
- Managed high-volume inbound and outbound calls (50+ daily) to resolve customer concerns
- Utilized strong problem-solving abilities to navigate unique transaction challenges.
Education
High School Diploma -
Wekiva High School
Apopka, FloridaSkills
- Collaborative team player, able to work effectively with diverse individuals and teams
- Proven ability to identify and solve complex problems creatively and effectively
- Highly organized and detail-oriented, consistently delivering high-quality work
Timeline
Sales Associate
7/11 Franchise
07.2024 - 12.2024
Patient Service Representative
WellMed (Clermont)
10.2023 - 11.2023
Front Desk Team Leader
Planet Fitness (MetroWest)
09.2023 - 11.2023
Front Desk Receptionist(Contract Completed)
Florida Eye Clinic
03.2023 - 07.2023
Customer Service Representative (Contract Completed)
Card Works Servicing
11.2022 - 03.2023
Medical Front Office Supervisor
Simon Med Imaging
10.2021 - 05.2022
Customer Service Agent (Team Leader) (Contract Completed)
Dial America
01.2021 - 04.2021
High School Diploma -
Wekiva High School
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