Overview
Work History
Education
Skills
Languages
Timeline
Generic

Famisha Jay

Lauderdale Lakes,FL

Overview

6
6
years of professional experience

Work History

Patient Coordinator

Global Neuro And Spine Institute
11.2024 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.

ADVANCE MEDICAL SUPPORT ASSISTANT GS 6

Veterans Health Administration
10.2022 - 11.2024
  • Greeted patients and directed them to correct person or department.
  • Assisted with checking in patients
  • Assisted with making follow up appointment at check out or by phone.
  • Assisted with scheduling appointments for patients.
  • Assisted with scheduling patients referrals.
  • Verified patients insurance before or at time of appointment.
  • Verified patient health benefits with approved health care companies.
  • Verified patients demographics and made sure account is up to date.
  • Assisted with insurance authorization through EHR systems.
  • Sent and receives medical records and referrals for patient care.
  • Provided information on preparation procedure to patients for upcoming exams.
  • Assisted patients with prescription orders through Salesforce CRM.
  • Assisted with connecting patients with triage nurse or to specialty clinics.
  • Maintained patients confidential records, copies, and scanned documents into patients charts.
  • Communicated with staff and different departments to ensure workflow and satisfy patients needs.
  • Accurately documented patient account.
  • Utilized Microsoft Office such as Word, Teams, and Excel.
  • Collected copays and assisted in identifying sliding fees.
  • Kept office inventory needs stocked and placed orders when items run low.
  • Operated office equipment such as fax and copy machine.

PATIENT SERVICE REPRESENTATIVE

Zelis
11.2020 - 09.2022
  • Greeted patients and directed them to the correct department for their appointments upon arrival.
  • Verified patient demographics to ensure accuracy prior to appointment check-in.
  • Verified patients insurance through EHR systems.
  • Assisted with insurance authorization.
  • Assisted with checking in and checking out patients.
  • Assisted with making appointments for patients.
  • Assisted with making follow up appointments per doctors request.
  • Assisted patients with re-scheduling appointments.
  • Kept track of appointment cancellations and no shows.
  • Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
  • Scanned medical records into patients accounts using EHR systems.
  • Made changes to patient insurance to maintain proper billing.
  • Updated patients demographics.
  • Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
  • Answer telephones, take messages, and triage calls to appropriate individuals.
  • Communicated with staff to sustain workflow.
  • Knowledge in medical terminology.
  • Utilized Microsoft Office such as Word, Teams, and Excel daily.
  • Operated office equipment such as fax machine, copy machine and shredder.
  • Prepared mailed to be sent out to patients.
  • Ensured office area and waiting lobby is cleaned.

REMOTE PATIENT SERVICE REPRESENTATIVE

Convey Health Solutions
04.2019 - 11.2020
  • Verified insurance benefits prior to treatment for accurate billing process.
  • Verified patients demographics before accessing account.
  • Handled inbound and outbound calls.
  • Provided assistance to inquires about insurance policies.
  • Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department.
  • Attended daily meetings to enhance or gain skill.
  • Provided insurance authorization.
  • Record details of customer interactions, including inquiries, comments, and complaints.
  • Ensured compliance with HIPAA regulations regarding patient information privacy.
  • Used EHR systems.

Education

HIGH SCHOOL DIPLOMA -

Port St. Lucie Highschool
05.2019

Associate of Arts - Criminal Justice

Miami Dade College
North Miami
06-2027

Skills

  • Microsoft office suite proficiency
  • Insurance verification
  • Time management
  • HIPAA compliance
  • Medical terminology

Languages

Creole
Native or Bilingual

Timeline

Patient Coordinator

Global Neuro And Spine Institute
11.2024 - Current

ADVANCE MEDICAL SUPPORT ASSISTANT GS 6

Veterans Health Administration
10.2022 - 11.2024

PATIENT SERVICE REPRESENTATIVE

Zelis
11.2020 - 09.2022

REMOTE PATIENT SERVICE REPRESENTATIVE

Convey Health Solutions
04.2019 - 11.2020

HIGH SCHOOL DIPLOMA -

Port St. Lucie Highschool

Associate of Arts - Criminal Justice

Miami Dade College

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Famisha Jay